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diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

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Vonage Here's just a few random thoughts on customer service...Vonage, and in general.

Here's just a few random thoughts on customer service...Vonage, and in general.

15 minutes is not a long time to wait on the line for someone. With some times I've called any customer service, they say the wait's an hour or more. At that point, since the call's free anyway, I'll hook up my earpiece and watch TV or play a video game to pass the time. No biggie. But 15 minutes? If you pay attention, usually they'll be on the phone far before then. It's like when you callin a chinese food order and the lady says "It'll be ready in 30 minutes", you can go in and it might've been sitting there for 20.

Have you ever taken time out to consider the customer to CSR ratio? Let's say at this time, Vonage has one building for customer support. In this building, they might have 100-500 people answering phones all day. Then think about how many Vonage users there are. These people can't possibly just be sitting here saying "any minute now, this phone's gonna ring, and I'm gonna get it!". Most likely they're on the phone already with someone else, maybe a novice, and they have 15 other people in queue. They have to get those people, THEN you. Unless your local phone company is owned by your brother, and you have a direct line to him to ask him questions on why something isn't working, I don't think you can reasonably expect an instantaneous response.

Regarding email support. I've noticed a few people complaining about this. I just have to many people use Yahoo, or Hotmail as their primary email that Vonage sends to? Those providers have "Bulk" style folders in which your customer service responses from Vonage might be winding up in, whether you know it or not. You have to check. That's happened to me a few times with some other places where I've requested support. If they're simply not responding quickly...see my next so-called point.

I've seen a lot of people making threads, or replying to threads, whereby they say how bad customer service stinks with Vonage, but they never, y'know, explain the problem. If no one's answering the phone, or responding to your emails, why don't you just post your question on here? There's lots of people on here that are willing, ready, and able to answer any questions you have. I've posted some questions here that I had, that I *just* emailed Vonage about, and I usually got an answer here within minutes, then got my Vonage answer a day or two later. Try it some time, people.

Read The Full Thread:

Appalling customer service

I keep calling and emailing customer service, in the last two weeks I have yet to
that has nothing to do with your caller id showing up correctly. one of the downfalls
Customer Service? I've heard the expression before. However, I have never been
I have spent the lion-share of my career in the customer service business. Except
its very interesting that where ever you go and read vonage customer service seems
If you've gotten far enough to be put on hold, you've done better than me - I have
Customer service? What customer service? We don't need no stinkin customer service.
this must be a Vonage US problem, cuz the Vonage Canada number works just fine,
:) I found timing is everything with this company, (Vonage). Everytime I call
no. vonage customer care operates out of the NJ office 24/7/365

Cynicize posted "Here's just a few random thoughts on customer service...Vonage, and in general." on 02/02/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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