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Robertsax Posted:
Speciality whole
food shops and
ethnic based
supermarkets are
able to offer some
...

In The Forum:
Vonage
Topic:
Cheap MLB Jerseys From China
On Jul 24, 2017 at 11:09:24

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Here's just a few random thoughts on customer service...Vonage, and in general.



Here's just a few random thoughts on customer service...Vonage, and in general.

15 minutes is not a long time to wait on the line for someone. With some times I've called any customer service, they say the wait's an hour or more. At that point, since the call's free anyway, I'll hook up my earpiece and watch TV or play a video game to pass the time. No biggie. But 15 minutes? If you pay attention, usually they'll be on the phone far before then. It's like when you callin a chinese food order and the lady says "It'll be ready in 30 minutes", you can go in and it might've been sitting there for 20.

Have you ever taken time out to consider the customer to CSR ratio? Let's say at this time, Vonage has one building for customer support. In this building, they might have 100-500 people answering phones all day. Then think about how many Vonage users there are. These people can't possibly just be sitting here saying "any minute now, this phone's gonna ring, and I'm gonna get it!". Most likely they're on the phone already with someone else, maybe a novice, and they have 15 other people in queue. They have to get those people, THEN you. Unless your local phone company is owned by your brother, and you have a direct line to him to ask him questions on why something isn't working, I don't think you can reasonably expect an instantaneous response.

Regarding email support. I've noticed a few people complaining about this. I just have to wonder...how many people use Yahoo, or Hotmail as their primary email that Vonage sends to? Those providers have "Bulk" style folders in which your customer service responses from Vonage might be winding up in, whether you know it or not. You have to check. That's happened to me a few times with some other places where I've requested support. If they're simply not responding quickly...see my next so-called point.

I've seen a lot of people making threads, or replying to threads, whereby they say how bad customer service stinks with Vonage, but they never, y'know, explain the problem. If no one's answering the phone, or responding to your emails, why don't you just post your question on here? There's lots of people on here that are willing, ready, and able to answer any questions you have. I've posted some questions here that I had, that I *just* emailed Vonage about, and I usually got an answer here within minutes, then got my Vonage answer a day or two later. Try it some time, people.



Read The Full Thread:

Appalling customer service


I keep calling and emailing customer service, in the last two weeks I have yet to
that has nothing to do with your caller id showing up correctly. one of the downfalls
Customer Service? I've heard the expression before. However, I have never been
I have spent the lion-share of my career in the customer service business. Except
its very interesting that where ever you go and read vonage customer service seems
If you've gotten far enough to be put on hold, you've done better than me - I have
Customer service? What customer service? We don't need no stinkin customer service.
this must be a Vonage US problem, cuz the Vonage Canada number works just fine,
:) I found timing is everything with this company, (Vonage). Everytime I call
no. vonage customer care operates out of the NJ office 24/7/365

Cynicize posted "Here's just a few random thoughts on customer service...Vonage, and in general." on 02/02/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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