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Vonage Here in Canada, one of our largest monopolies is Bell Canada. They have hooks into



Here in Canada, one of our largest monopolies is Bell Canada. They have hooks into Canadian telephones (millions), cell phones, television networks, satellite dishes, and several other smaller ventures. Their customer service is the worst that you can find. This is a regulated company. They are regulated by our FCC, which in Canada is called CRTC - Canadian Radio and Telecommunications Commission. I currently have cell phone service with Bell. Since May 2004, I have had my phone bills come with a different flavor of price each month. I have to call them each month to get it corrected, and last month the customer service rep would not correct it. He would not put me through to a supervisor either. I called back - same thing. They are charging me $6.00 more per month now, for nothing. I signed a 2-year contract and cannot get out of it until December of this year. In the meantime, they seem to be allowed to change my monthly charges to whatever they please. One month I received a bill for over $75. My bill was always $34.74 prior to signing the 2 year contract when I bought a new cell phone.

This is a company that is regulated. What good does it do? I've stressed myself out over these problems for months with Bell, and I seem to have no control or power over what they are doing to my phone service. I have even threatened to take them to court over this. They don't care.

Currently, several Canadians are in court due to Bell Canada charging a CRTC Fee of $6.95 per month on everyone's cell phone bill. They say that this fee is to provide you with a license to transmit your voice over the airwaves. However, the CRTC when questioned stated that they do not receive any of this money from Bell. So where is the money going? This is where the law suit starts. They are being taken to court by a very large group of people who are getting fed up with their scams. I just hope that they win.

Once again I reiterate that Bell is a regulated company. It means diddly squat. They do whatever they please anyhow.



Read The Full Thread:

Today''s outage - a case for regulation


Folks, if Vonage were actually a LEC, this outage would result in HUGE FCC penalties. As-is,
I think you are going to get flamed big time. :wink: No, seriously, the only
regulating them prob isnt the answer now, BUT making sure everyone who does have
They're accountable to their clients. If you aren't happy with their service,
They're accountable to their clients. If you aren't happy with their service,
Folks, if Vonage were actually a LEC, this outage would result in HUGE FCC penalties. As-is,
They're accountable to their clients. If you aren't happy with their service,
Short of having a contract which specifically spells out availability you are
If you pay me to provide a service to you, and I don't come through, are you just going
Of course, comments like this don't help: emphasis mine On another

DarKev posted "Here in Canada, one of our largest monopolies is Bell Canada. They have hooks into" on 03/05/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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