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Vonage Here are instructions on setting up PingPlotter to test for the Vonage service.



Here are instructions on setting up PingPlotter to test for the Vonage service.

From Vonage customer support.
-
Once the application is up and running, follow these steps to set the PingPlotter up to run a thorough test:

1- Right click on where it says "DNSname", in the top center of the screen. One by one, place a check mark by all the different options on the top of this menu. This will tell the test to give you all the detailed data during the test.

2- On the lower left hand side of the screen, ensure these are the settings: "# of times to trace" = Unlimited (should be this way by default), "trace interval" = 2.5 seconds (click the down arrow), and "samples to include" = ALL (click the down arrow).

3- On the top left hand side of the screen, click on "Edit", the "Advanced Options", then "Packet Options". The forth option down says "Packet Size in Bytes, default 56"; change this to 1400, then hit "OK". The MTU (Maximum Transmission Size) of the data in an Ethernet packet is 1518 bytes. Some routers across the Internet may restrict packets of this size, so if the results look very, very poor, you can try to set the packet size to 1200 bytes.

4- Now that the application is set up to begin the test, we need to enter the appropriate IP address or domain name to trace to at the top left hand of the screen.

If you are east of the Mississippi trace to this IP address 63.123.233.30 (except NJ then use 63.236.4.243)

If you are west of the Mississippi, trace to this IP address 63.236.4.243 (except CA then use 63.123.233.30)

5- Now hit the big "Trace" button on the lower left hand side of the screen and let the test the run for about two minutes.

6- You can leave the test running. Now that we have the results, we have to see if there is a problem across this route. The first hop is your location; the last hop is where you are testing to. We are mainly concerned with two columns on this test. The third column, which is the PL% (packet loss percentage), and the sixth column, Ave (Average Latency at that hop, measured in milliseconds). Since the Vonage service is a "real-time" streaming audio service, any packet loss is a bad thing, as this will cause choppy audio. As far as latency, we worry about our service when the average latency reaches around 150ms or higher across the hops. If either of these results is excessive, this may cause a call to drop, or the link from your ATA to our servers to break.

7- Only your ISP has authority to correct the latency and/or packet loss issues across your Internet connection; please contact them with these results, if they are poor.



Read The Full Thread:

Pingplotter


Can someone give me a good rundown of pingplotter? How easily does it communicate
Pingplotter works great for me and since my cable company (Cox) also uses it, we're
Thanks! I'll give it a shot.
I've got a couple questions on the Vonage directions on Pingplotter: 1. I'm
I would hate to see everyone try this at once. Maybe i'm just paranoid, but it sounds
So why does Vonage ask you to use a packet size of 1400 when pingplotter itself says
lol. NOW none of the IPs listed are reachable... SH!T

Anonymous posted "Here are instructions on setting up PingPlotter to test for the Vonage service." on 09/18/2003

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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