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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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Topic:
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On Feb 15, 2017 at 21:16:51

Av8rix Posted:
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In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


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Vonage Hello anitgravity. Let me tell you a few things about the customer care at Vonage.



Hello anitgravity. Let me tell you a few things about the customer care at Vonage.

1st because they are a startup they experience high levels of turn over internally. They have traning classes every month just about that start with over 60 memebers. After the 6-8 weeks of training only 10% make it out of the class. And of those 10 percent 80% quit during the first month on the 'floor'. And this cycle is repated over and over again and again. That is the reason for the high hold times and the lack of professionalism. Vonage doesn't pay its technical staff anything near what the market is paying for similar duties. So keep that in mind when you are calling in. Now on to your issues:

1st)VM greeting: What can I tell you another great feature that is 'broken' Not much I can tell you to fix this. Its a known issue and they can do nothing about it.

2)The VM notifications. The reason you have changed your VM email address but it continues to forward to your old email address is because your old email is still listed in the Oracle database. It will take the engineers on the back end to add your new email address. If you call on this issue the rep will have to make a ticket to the engineers to add your new email manually. Once this is done your notifications will arrive at your new email. But you will have to call (don't bother emailing they are backed up with emails form sept. over 8000 emails and no one will answer as no one can get to them.)

3rd)Lack of customer support. Trust me when I tell you it is a hell hole inside of Vonage. The lack of support is from how middle managment treats the employees. I bet you think when you call into Vonage that you are calling into a place where there are marble floors and high ceilings and all employees are wearing business casual suits. NOT!!! The power frequently flucuates. There are no windows at all. Simply rows and rows of half bulit cubicles and trash all over the floor. Employees wear whatever the hell they want to wear. There are a handful of professional technical support personal and an awful lot of 'trash'. Trash meaning technical reps that don't know what the F is going on and will NOT be able to help you.

I suggest if you get someone that was really helpful to write their name down get some contact info. If you ever need a favor later you will begin to build a dossier of contacts that can acutally help you. I have a list if you need it.

I bet you didn't know the employees (customer care employees that is) have to ask for a break lunch and not to do OT ! They have to ask before they can take such breaks that are 'granted to them as a right and protected by law'. That is the type of place you are dealing with. So keep that in mind when you call in.

Mole



Read The Full Thread:

What to do regarding a bad customer experience?


I am a new Vonage customer. I have had several quirks with the service which are

TheMole posted "Hello anitgravity. Let me tell you a few things about the customer care at Vonage." on 11/10/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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