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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Hello anitgravity. Let me tell you a few things about the customer care at Vonage.



Hello anitgravity. Let me tell you a few things about the customer care at Vonage.

1st because they are a startup they experience high levels of turn over internally. They have traning classes every month just about that start with over 60 memebers. After the 6-8 weeks of training only 10% make it out of the class. And of those 10 percent 80% quit during the first month on the 'floor'. And this cycle is repated over and over again and again. That is the reason for the high hold times and the lack of professionalism. Vonage doesn't pay its technical staff anything near what the market is paying for similar duties. So keep that in mind when you are calling in. Now on to your issues:

1st)VM greeting: What can I tell you another great feature that is 'broken' Not much I can tell you to fix this. Its a known issue and they can do nothing about it.

2)The VM notifications. The reason you have changed your VM email address but it continues to forward to your old email address is because your old email is still listed in the Oracle database. It will take the engineers on the back end to add your new email address. If you call on this issue the rep will have to make a ticket to the engineers to add your new email manually. Once this is done your notifications will arrive at your new email. But you will have to call (don't bother emailing they are backed up with emails form sept. over 8000 emails and no one will answer as no one can get to them.)

3rd)Lack of customer support. Trust me when I tell you it is a hell hole inside of Vonage. The lack of support is from how middle managment treats the employees. I bet you think when you call into Vonage that you are calling into a place where there are marble floors and high ceilings and all employees are wearing business casual suits. NOT!!! The power frequently flucuates. There are no windows at all. Simply rows and rows of half bulit cubicles and trash all over the floor. Employees wear whatever the hell they want to wear. There are a handful of professional technical support personal and an awful lot of 'trash'. Trash meaning technical reps that don't know what the F is going on and will NOT be able to help you.

I suggest if you get someone that was really helpful to write their name down get some contact info. If you ever need a favor later you will begin to build a dossier of contacts that can acutally help you. I have a list if you need it.

I bet you didn't know the employees (customer care employees that is) have to ask for a break lunch and not to do OT ! They have to ask before they can take such breaks that are 'granted to them as a right and protected by law'. That is the type of place you are dealing with. So keep that in mind when you call in.

Mole



Read The Full Thread:

What to do regarding a bad customer experience?


I am a new Vonage customer. I have had several quirks with the service which are

TheMole posted "Hello anitgravity. Let me tell you a few things about the customer care at Vonage." on 11/10/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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