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Vonage Hello all...hope some-one out there in Vonage Forum land can help shed some light



Hello all...hope some-one out there in Vonage Forum land can help shed some light on this strange problem. I was on the phone with a tech. from the Advanced Operations department for hours and hours. Neither of us could figure out or correct this problem.

The set-up scenario:
Totally disconnected from telecom network box and completely removed all inside wiring - a lot of old wires and hand twisted splices all over the place, my home is 130 years old.

Installed new wiring (6 conductor cat3) and phone jacks, 5 in total - all home runs. Ran each of the wires back to a central location and connected all the Christmas pairs - reds to reds, greens to greens (only using 1 line at the present time).

Power-up the V-Portal, wait for it to connect to the internet, and display the ready to make calls on line 1. Then connect to a wall jacket where there is a splitter and old telephone to check for dial tone. All is fine, service thought-out the house until the problem arises.

The Problem:
Some-where between 12am and 2am the phone lines go dead and the V-Portal reports error 013 - indicating that the device might be connected to live telecom lines.

I know the devise is not connected to live telecom lines. So I power off the devise, disconnect the telephone line going into the devise, then power up and reconnect the telephone line after the devise is ready to make calls. All is fine once again. 24 hours later this process repeats itself - everyday.

I've rechecked every line and every jack for possible loose wires and/or shorts, found no problems. I also removed the splitter from the equation. I then disconnected/separated each of my 5 runs. And with a long Ethernet cable in hand I physically moved the V-Portal from room to room, connecting to each jack one at time - all fine. Independently all of the lines/jacks work with no problem at all.

When more than one run is connoted the devise displays error 013 after 24 hours of successful connection time has expired. Indecently, if I leave the telephone wire (from wall jack to V-Portal) connected to it during the re-boot (power-off) the error continues to display after power-up.

If I disconnect the telephone wire from the device prior to re-booting, then reconnect after it is ready to make calls everything is fine - no error codes. But then the "24 hour bug" kicks in - error code 013 appears again on the display and all phone lines go dead. And I must repeat the procedure described in paragraph 6 above.

The Vonage Tech is as perplexed as I am with this. He suggested that they send out a field tech (wiring guy) to check the installation and wiring. But after checking my geographical area he reported that there was no-one in my area available.

I'm at a loss, and beginning to think that I should have Verizon fire up my land lines again.

Does anyone have any suggestions or insight as to what might be going on with this? Could there be something going on at Vonage's end or in the V-Portal that could be causing this to happen - like perhaps a ping or sending of a packet, or line check on 24 hour intervals?

Thanks for your time, and kind regards
A very perplexed John_in_PA



Read The Full Thread:

Perplexing whole house wiring and/or V-Portal problem?


I am having the same exact problem, also new to Vonage. In my case the Vongae line
Very strange. The V-portal is new and we haven't had many reports of any sort on
Steve. When the home runs are disconnected from each other there are no problems.
Yes, you've got the preferred modern wiring scheme, and I wouldn't screw it up
Steve, Yes....the problem persists even with no phones plugged into jacks. And
Below are the two responses I rec'd from Vonage re: this issue: 1) The error
Blepsis- Those responses also don't address the fact that the V-Portal has a specific
Yes Steve - the problem persists even if only two home runs are connected together.
I've had little doubt that it's the V-Portal from the beginning. That's why I said

John_in_PA posted "Hello all...hope some-one out there in Vonage Forum land can help shed some light" on 01/26/2008

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