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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Review: My First Day With Vonage, Excellent!
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Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Hello all, first i would like to say that i have been with Vonage for 3 years now and



Hello all, first i would like to say that i have been with Vonage for 3 years now and have been very happy (thus far).

After having existing conversations with Vonage tech support and going no where im here hoping that someone can help me out. On that point, to have to post to a BB because the company that you are paying to provide you a service can't give you support is deplorable.

Now on the issue.

I live in FL, i use COMCAST. I have a Cisco ATA 186. My download rate is 6mb and upload is 384K. I typically get those rates (depending on the day).

Recently out of the blue my phone would RING, just once..a very short blip ring. Then stop. No one would be on the other line, and my call online call log would not record any inbound numbers.

So this is the first real time in 3 years that iv had any issues with my service. I email support, i get a response back a day later with the following

Vonage "tech" support:
"We understand from your e-mail that, you are getting a single ring in
your Vonage phone however its not registered in the call activity.

We have made some changes on our side"

I reset the modem. Now, at this point when the modem comes back up i have no dial tone.

OK, i email support again, saying "hey now i don’t have a dialtone, and my Internet connection is up and working".

Vonage "tech" support responds:

[qoute]"We are extremely sorry, without your permission we have assigned the
phone number to port-2 of the phone adapter."

OK, at this point im starting to wonder what the hell is going on. This guy changed the port on my adapter?[/qoute]

So on and on it goes.

Finally i get dialtone back (he just moved the port back to the original).

But at this point, my phone does not RING when a call is coming in. Not to say that the call is not "routed" to my adapter. My phone just does not RING. I have confirmed this by calling my home number from a cell phone....letting it ring a few times....then mind you without HEARING any ring on the Vonage attached phone, i pick up. And low and behold im connected.

Now i know what you are thinking. Did you turn your ringer off? Answer is no.

They have reset my modem, updated the firmware (2 years old BTW), and this guy that im dealing with in support just keeps on telling me to reset my modem and that should fix the issue.

I am seriously considering jumping to SunRocket or another carrier, because at this point its been 2 days and my original "little issue" has turned into a very big one.

Sorry for the rant.

Just needing to blow off a little steam at Vonage and this issue in particular.

Thanks. Any comments would be appreciated.[quote]



Read The Full Thread:

Longtime customer, having INBOUND RING problems to number


I was in the middle of a call the other day when all of a sudden the call got dropped.
vesser, to eliminate the phone as the source of the problem, have you considered

vesser posted "Hello all, first i would like to say that i have been with Vonage for 3 years now and" on 02/18/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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