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Vonage Hello, all. Let me start by saying that I've been a long-time Vonage user, with
Hello, all. Let me start by saying that I've been a long-time Vonage user, with an account each for my home and business. However, over the past couple of weeks, we've been having wierd problems with our home connection. I'm hoping someone can point me in the right direction for correcting it, or at least explaining it.
Our Vonage device is a V-Portal, which has been, for no apparent reason, losing its connection to Vonage and displaying "Error Code 002 - lost Internet connection" (or something to that effect). Restarting the V-Portal and sometimes the DLS modem "fixes" the problem. However, when this happened again today, I was happily browsing the Internet when my wife complained about not being able to make a call again. So Internet connectivity was fine, it just wasn't connected to Vonage. We've also had problems where someone will call us and we will not be able to hear the person on the other end. I'm not convinced the two problems are related, but they've both started happening about the same time.
Our Internet connection is Verizon DSL (1Mbps/384Kbps) using a Westell 2200 modem. (Yeah, it's really old, but it still works fine.) Our network setup is the typical...
DSL Modem - V-Portal - home network
The DSL modem is a router serving up an address using DHCP - it's not a network passthrough.
My question is basically, do these problems sound like the V-Portal device itself, Internet connection quality (Verizon), or the Vonage service? I suspect that it's the V-Portal going bad, but I'd hate to spend $80 on a new one just to find out it's not that even though it's the only thing I can actually change. Any reasoned insight would be appreciated.
Thanks!
Read The Full Thread: Intermittent "Error Code 002" w/ V-Portal
• I suggest that you take up a bandwidth reading..(measure your internet-signal)
• Before doing anything it would be best to run some test. Also do NOT purchase a new
• I apologize for not getting back about this. I'm not home very much during the week
• I am having the same problem (intermittent 002 problems) that started 3-4 months
• The problem you are having JKeyser seems to in fact be the DSL Modem. The logs you
• Hi,
I'm also getting intermittent 002 error codes with my V-Portal. I have
• 1-Vonagehelp
1-866-243-4357
Always ask where the call center is located
JKeyser posted "Hello, all. Let me start by saying that I've been a long-time Vonage user, with" on 04/26/2010 |
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