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Vonage Hello, all. Let me start by saying that I've been a long-time Vonage user, with



Hello, all. Let me start by saying that I've been a long-time Vonage user, with an account each for my home and business. However, over the past couple of weeks, we've been having wierd problems with our home connection. I'm hoping someone can point me in the right direction for correcting it, or at least explaining it.

Our Vonage device is a V-Portal, which has been, for no apparent reason, losing its connection to Vonage and displaying "Error Code 002 - lost Internet connection" (or something to that effect). Restarting the V-Portal and sometimes the DLS modem "fixes" the problem. However, when this happened again today, I was happily browsing the Internet when my wife complained about not being able to make a call again. So Internet connectivity was fine, it just wasn't connected to Vonage. We've also had problems where someone will call us and we will not be able to hear the person on the other end. I'm not convinced the two problems are related, but they've both started happening about the same time.

Our Internet connection is Verizon DSL (1Mbps/384Kbps) using a Westell 2200 modem. (Yeah, it's really old, but it still works fine.) Our network setup is the typical...

DSL Modem - V-Portal - home network

The DSL modem is a router serving up an address using DHCP - it's not a network passthrough.

My question is basically, do these problems sound like the V-Portal device itself, Internet connection quality (Verizon), or the Vonage service? I suspect that it's the V-Portal going bad, but I'd hate to spend $80 on a new one just to find out it's not that even though it's the only thing I can actually change. Any reasoned insight would be appreciated.

Thanks!



Read The Full Thread:

Intermittent "Error Code 002" w/ V-Portal


I suggest that you take up a bandwidth reading..(measure your internet-signal)
Before doing anything it would be best to run some test. Also do NOT purchase a new
I apologize for not getting back about this. I'm not home very much during the week
I am having the same problem (intermittent 002 problems) that started 3-4 months
The problem you are having JKeyser seems to in fact be the DSL Modem. The logs you
Hi, I'm also getting intermittent 002 error codes with my V-Portal. I have
1-Vonagehelp 1-866-243-4357 Always ask where the call center is located
I think you experienced this on peak hours where you internet speed dropped to

JKeyser posted "Hello, all. Let me start by saying that I've been a long-time Vonage user, with" on 04/26/2010

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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