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Vonage Hello all, I've had Vonage service since April 2005. I have been living with



Hello all,

I've had Vonage service since April 2005. I have been living with dropped calls for pretty much the whole time, but it seems like it's been getting worse over time, and these days, any call that I make that lasts more than 10min is pretty much sure to be dropped.

I called Vonage support a couple of months ago after my wife pleaded with me to quit Vonage and go back to Verizon - the technician while polite was not able to give me much help - the best he could suggest was to use a wireline phone plugged directly into the Vonage router, because there may be issues with the house wiring. Given that I never experienced any problems with my wiring before, and the fact that there is no point for me to maintain Vonage service if I can't use every phone in my house (including the cordless sets) as advertised, this advice wasn't very useful to me.

I spent a couple of hours on the forum today doing research and trying to get educated, but I may have missed something obvious, so bear with me.

Here is my setup: Internet (cable service by Comcast) -> Surfboard SB4100 -> Linksys WRT54G -> Linksys RT31P2. I connected the WAN port on the P2 to port 1 of the 54G. Phone port 1 on the R2 is connected to a phone jack. Except for the dropped call problem, this setup has been working well for 9 months.

I have a couple of wireline phones connected to various phone jacks around the house, and I also have a dual headset Uniden system (5.8GHz - shouldn't conflict with the 2.4GHz wireless G).

I have tried in the past to flip the 54G and P2, but ran into some issues with computers on my LAN getting to the internet, and gave up. Reading the forum today, it appears that most of the experts seem to favor my existing setup anyway, so I am not wasting time on that option.

I got my Voip quality results from TestYourVoIP.com. They are attached at the bottom of this post.

I also read about QoS and about firmware updates. I realized that my 54G was still running the v2 firmware and didn't have QoS settings, so I updated my 54G firmware to 4.20.7, which has some basic QoS settings. I added the R2's LAN MAC address to the "Device Priority" settings as "highest", and also set the priority of the port to which the R2 is plugged into (port 1) to "High" and the rest are set at "low". Unfortunately, I got a call dropped today 12 minutes in, so that wasn't it.

I don't run BitTorrent or other bandwidth-intensive apps, but I do run a website that has a blog, and I get aggregators hitting it all the time. That said, I believe the traffic should be miniscule compared to the bandwidth available (internetfrog.com says 1.78Mbps down, 277kbps up).

I tried getting into the R2 to see the firmware version (could be old - haven't ever touched it), but unfortunately I set it up so long ago I can't remember the passwd :-(. It's set up on 192.168.15.1 (i.e. its own subnet) and I haven't set up any static routes - I don't plug in anything else to the R2 (everything goes to the 54G). So if I ever need to get into the R2, I just plug a laptop into one of its ports and get an IP address dynamically assigned.

Finally, I read somewhere on the forum that the R2 has some known interference issues but I couldn't find any other data. The post said to plug in an "off-the-hook" phone to the other port on the R2 (which I did), but still no sign of improvement.

I'm now officially out of ideas. ANY help would be GREATLY appreciated! I'm going to give the Vonage service a few more days, but I fear that I may be close to the end of the line, unless I can get this problem fixed..

Thanks!

Omri.

MOS report:

Media Quality MOS 3.6 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 40.2%
Latency 0.07 5.0%
Packet Discards 0.78 54.8%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 223 ms
Packet Discards 3.2%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 120 ms
Burst Loss

Jitter Min: 0 ms
Avg: 14 ms
Max: 114 ms

Signaling Quality Post-Dial Delay 125 ms
Call Setup Time 140 ms
Media Delay 328 ms



Read The Full Thread:

Most of my calls are dropped


Omri, I'm sorry to hear that you have been having issues with your phone connection
Omri, You only posted one set of test call data and it doesn't specify the direction,
Thanks Mundy and Steve for your replies! My VoIP test results were to Boston
One more update: I downloaded the manual for the RT31P2 and found the factory default
OK, I'm a dork. After rebooting the cablemodem it was able to provide my PC an IP
Omri, Here are a couple of additional steps you can try to stablize you adapter. assuming
Taylor, I assume by "router" you mean what you previously called the
I would still talk to your ISP. 39.8% discards is much too high.
Steve Wrote: Steve, thanks for your advice - I am indeed going to call Comcast. One

Omri posted "Hello all, I've had Vonage service since April 2005. I have been living with" on 01/07/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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