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Vonage Hello all... I've got a Motorola MTA on a Vonage account I've had since June-ish



Hello all...

I've got a Motorola MTA on a Vonage account I've had since June-ish or so of 2004. Until Oct 26th or so, everything had been fine.

Now, I get caller name and number on the caller ID, but I don't have valid date or time. Instead, I'm getting a date of 0/0 and time of 12:00AM.

I've not seen any posts in this thread making distinctions in the amount of functionality of CID versus it being nonfunctioning altogether... so I'm wondering if this is something others are experiencing or not.

btw, never email Vonage about something like this. Two weeks and two polite and very detailed emails later, no reply at all. Finally called them today. The guy I got on the phone was smacking gum in my ear the whole time, doing who-knows-what. Finally tells me he's gonna try to flash my firmware and call me right back. I -did- notice the Moto MTA go offline for a few mins right after that call ended. As for his call back...I'm still waiting, over 6 hours later... I'm guessing he's not calling back. Grr.

And his flashing (if that's what even happened)? It didn't fix the problem.

I've never had a problem with Vonage until now, and really, not answering emails and telling me you'll call back and then not calling back.... inexcusable.

btw, I have no idea if the firmware's updated or not. I rely on the date/time a LOT for my business, and it's really starting to tick me off.

Anyway... anyone have any suggestions? Can one hard-reset the Moto MTA? I've uplugged the MTA and my entire network to 'reset' things a few times now, to no avail. My network hasn't changed. My phone system hasn't changed. Relevant info:



(in case the diagram fails to render correctly, I have a WRT54G router connected to a Motorola cablemodem (Roadrunner). Connected to that router, I have several PCs and the Motorola MTA. Connected to the MTA via a Y adapter, I have the DXI5186-2 phone system and a series 1 Tivo (connected via reversed DSL filter).)

I'm more than happy to provide additional details if anyone wants/needs any. I'm really very, very frustated getting blindsided like this. My business has been especially busy lately, compounding my frustration several-fold. :|

Thanks in advance.



Read The Full Thread:

Anyone else having trouble with Caller ID?


No incoming calls display anything. Only shows 'incoming call' when the phone
Mine is also out. I suspect it's connected to the latest firmware update. I haven't
Working here all day since the upgrade...Did you try unlugging the router?
Damn! How could I have overlooked that?? That fixed it. Now, at long last,
And, of course, thank you, Trowski.
hmmm....seemed to start working on it's own today. Tried resetting the router
I figured that since my router was unplugged all night that may have been the fix!
You turn your phone off all night? That's one way to keep people from waking you
Heh...Nah, I was cycling eveything the other night, and after a few beers I "forgot"
I just lost caller ID again. Cycling the router brought it back again, but I hope

vonaerger posted "Hello all... I've got a Motorola MTA on a Vonage account I've had since June-ish" on 11/07/2005

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