Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Vonage Reviews

Vonage Hello all, I just signed up with Vonage last week and while for the most part

Hello all,

I just signed up with Vonage last week and while for the most part I am pleased, I am having some serious issues that won't allow me to keep the service if I can't get them resolved.

I am currently running the Vonage V-Portal and a Panasonic 4-unit DECT6.0 in a 3-bedroom single-story apartment (1600 sq.ft or so). Every time I have made a call from my home, the quality is fine; however, when my wife calls me at work (my cell) from the phones, about 25% of the time I get a lot of cutting out and about 50% of the time I get a piercing static that covers any voices that may or may not be isn't just bad, I have no idea if there is a person on the other line. (Call quality has been set to High and Highest on Vonage's site, both with the same result)

With the whiteout static, my wife doesn't seem to know there was a problem, but she has noticed the cutting out before with others. It makes it difficult to diagnose since I haven't run into the problem making calls myself.

Here is my network setup (DSL):

Modem(trans. bridge)->Router(PPPoE)->V-Portal->Phone Base

The modem is a Qwest Actiontec M-1000, transparently bridged. The Router is a Linksys WRT54GL running DD-WRT v24SP1 authenticating with PPPoE. The router has assigned a static IP to the V-Portal and is giving highest priority to that address with QoS. I have also setup port triggering on UDP 10000-20000. Port triggering was my latest attempt, before that I had tried both DMZ and Port forwarding with the same issues.

I ran the Voip test on this site with the following results:

Speed test statistics
Download speed: 1277256 bps
Upload speed: 757376 bps
Quality of service: 84 %
Download test type: socket
Upload test type: socket
Maximum download pause: 204 ms
Average download pause: 24 ms
Minimum round trip time to server: 107 ms
Average round trip time to server: 128 ms

Voip test statistics
Jitter: you -> server: 1.8 ms
Jitter: server -> you: 0.2 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 12
Estimated MOS score: 4.1

I had to enable QoS with highest priority on the machine, otherwise the jitter made things unusable (24ms-45ms). (yes i have disabled QoS since testing).

I'm not quite sure of the problem. At first I thought it was a phone problem, but I got the DECT system for its supposed range and lack of interference and no handset ever reaches more than 50-60 feet away from the base.

The one other thing I think could be a problem (since reading these forums) is the location of my device. I've never had electrical interference problems with any other device and the inconsistency of the problem makes me doubt that it is the problem, but I would like opinions. Unfortunately I cannot test it at the time of writing since I'm not home, but I will when I get home.

Here is how my physical devices are set up:

[V-Portal]<-1 in->[DD-WRT w/7db Hi-Gain Ant.]<-1in->[Modem]

and those are behind a 20.1" LCD. My phone system's base station is set up about 8 inches away from a 24" LCD. My phone is connected to the V-Portal with a rather long (25ft perhaps) RJ11. I am using a Powerline Ethernet adapter to get internet to my entertainment center, but the V-Portal and all other devices are behind a surge protector which should filter out any interference (the powerline adapter sits about 3 feet diagonally under the V-Portal).

Sorry if I'm giving too much info, I just wanted it all to be out there to pick apart. Other than suggestions, here are a few questions based on my setup:

1) Is it likely the V-Portal is bad?
2) Should I replace my phones?
3) Do I need to move the V-Portal (difficult, but manageable)

Based on similar quality issues, it seems that replacing the phone system doesn't usually help people on these boards.

Thanks for the help!

Read The Full Thread:

Call quality extremely sporatic; setup ideas?

I see that you have done a lot to help make your situation more manageable. A couple
Thanks for your help.
Point of Note: all devices need to be at least 2 feet from each other if possible,
I have moved my V-Portal, but the furthest I could get it from any device is about
Are you using your house wiring? If so could be a problem there, so try a direct connect
thanks for the tips. I'm not using house wiring; they won't let me touch the demarcation mention that your wife can notice the issue but you have not
that is correct; generally my wife calls me late morning/early afternoon while
well, after having the phones work for a bit, I got some more incredible static

brazzle posted "Hello all, I just signed up with Vonage last week and while for the most part" on 10/15/2008

Vonage Service Plans

Vonage VoIP Members
Members List Members
New DeborahHux
New Today 0
Yesterday 3
Total 98687

Who Is On Site
Visitors 115
Members 0
Total 115

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.43
Change:   N/A
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.71 Seconds and 398 Pages In The Last 60 Seconds
The Vonage VoIP Forum