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Vonage Hello all,
I just signed up with Vonage last week and while for the most part
Hello all,
I just signed up with Vonage last week and while for the most part I am pleased, I am having some serious issues that won't allow me to keep the service if I can't get them resolved.
I am currently running the Vonage V-Portal and a Panasonic 4-unit DECT6.0 in a 3-bedroom single-story apartment (1600 sq.ft or so). Every time I have made a call from my home, the quality is fine; however, when my wife calls me at work (my cell) from the phones, about 25% of the time I get a lot of cutting out and about 50% of the time I get a piercing static that covers any voices that may or may not be there...it isn't just bad, I have no idea if there is a person on the other line. (Call quality has been set to High and Highest on Vonage's site, both with the same result)
With the whiteout static, my wife doesn't seem to know there was a problem, but she has noticed the cutting out before with others. It makes it difficult to diagnose since I haven't run into the problem making calls myself.
Here is my network setup (DSL):
Modem(trans. bridge)->Router(PPPoE)->V-Portal->Phone Base
The modem is a Qwest Actiontec M-1000, transparently bridged. The Router is a Linksys WRT54GL running DD-WRT v24SP1 authenticating with PPPoE. The router has assigned a static IP to the V-Portal and is giving highest priority to that address with QoS. I have also setup port triggering on UDP 10000-20000. Port triggering was my latest attempt, before that I had tried both DMZ and Port forwarding with the same issues.
I ran the Voip test on this site with the following results:
Speed test statistics
-
Download speed: 1277256 bps
Upload speed: 757376 bps
Quality of service: 84 %
Download test type: socket
Upload test type: socket
Maximum download pause: 204 ms
Average download pause: 24 ms
Minimum round trip time to server: 107 ms
Average round trip time to server: 128 ms
Voip test statistics
-
Jitter: you -> server: 1.8 ms
Jitter: server -> you: 0.2 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 12
Estimated MOS score: 4.1
I had to enable QoS with highest priority on the machine, otherwise the jitter made things unusable (24ms-45ms). (yes i have disabled QoS since testing).
I'm not quite sure of the problem. At first I thought it was a phone problem, but I got the DECT system for its supposed range and lack of interference and no handset ever reaches more than 50-60 feet away from the base.
The one other thing I think could be a problem (since reading these forums) is the location of my device. I've never had electrical interference problems with any other device and the inconsistency of the problem makes me doubt that it is the problem, but I would like opinions. Unfortunately I cannot test it at the time of writing since I'm not home, but I will when I get home.
Here is how my physical devices are set up:
[V-Portal]<-1 in->[DD-WRT w/7db Hi-Gain Ant.]<-1in->[Modem]
and those are behind a 20.1" LCD. My phone system's base station is set up about 8 inches away from a 24" LCD. My phone is connected to the V-Portal with a rather long (25ft perhaps) RJ11. I am using a Powerline Ethernet adapter to get internet to my entertainment center, but the V-Portal and all other devices are behind a surge protector which should filter out any interference (the powerline adapter sits about 3 feet diagonally under the V-Portal).
Sorry if I'm giving too much info, I just wanted it all to be out there to pick apart. Other than suggestions, here are a few questions based on my setup:
1) Is it likely the V-Portal is bad?
2) Should I replace my phones?
3) Do I need to move the V-Portal (difficult, but manageable)
Based on similar quality issues, it seems that replacing the phone system doesn't usually help people on these boards.
Thanks for the help!
Read The Full Thread: Call quality extremely sporatic; setup ideas?
• I see that you have done a lot to help make your situation more manageable. A couple
• Thanks for your help.
• Point of Note: all devices need to be at least 2 feet from each other if possible,
• I have moved my V-Portal, but the furthest I could get it from any device is about
• Are you using your house wiring? If so could be a problem there, so try a direct connect
• thanks for the tips. I'm not using house wiring; they won't let me touch the demarcation
• brazzle........you mention that your wife can notice the issue but you have not
• that is correct; generally my wife calls me late morning/early afternoon while
• well, after having the phones work for a bit, I got some more incredible static
brazzle posted "Hello all,
I just signed up with Vonage last week and while for the most part" on 10/15/2008 |
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