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On Apr 27, 2017 at 13:52:02

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Vonage Hello all. I am so glad I found this thread. I am located outside Charlotte NC in



Hello all. I am so glad I found this thread. I am located outside Charlotte NC in Matthews NC. This little area near Charlotte was serviced by Alltel (now Windstream), not Bell South as is Charlotte. About 2 years ago, I switched to Vonage. No complaints, I love it.

But in recent weeks, here are the symptoms. When calling a Windstream customer's phone number we are experiencing the same delay, choppy audio, etc. that others are mentioning.

However, the connection to those numbers is bad mostly when outbound from Vonage. Inbound calls from those numbers are much better.

Now here is a strange symptom, the problem seems to exist even if a former Alltel customer has switched to an internet Voip service, for example Time Warner digital phone.

So far, in recent weeks we are experiencing severe problems calling anyone who was Alltel in Matthews NC, Stallings NC, Indian Trail NC, Mooresville NC, etc. Problems include sometimes the ringing tone stopping after 1 ring or sometimes not happening at all.

I have been working with Vonage on this now for well over a week and as far as I know, they have not figured this one out yet. Tried different calls to suspect numbers tonight and they seemed to be working ok. The guy I have been talking to at Vonage is going to try to find out if their engineers are on to something.

Thanks for reading.
Diggert



Read The Full Thread:

Problems with Windstream customers?


Vonage has been solid for me for the past year. However, there is one caller who
You could very well be on to something. There is another thread that was just started
I've read the other post and it appears to be a perplexing problem. Windstream
Your post had me doing some thinking about some call problems that I have sometimes.
It would be interesting to try calling all of these "problem contacts" with non-Vonage
Don't assume that because the other subscriber is on VoIP, there is no PSTN connection
I was just about to make the same point. Call could go thru Vonage PSTN gateway,

Diggert posted "Hello all. I am so glad I found this thread. I am located outside Charlotte NC in" on 06/06/2007

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