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Vonage Hello Yemi,
Vonage is very tricky. The put you on hold for hours so that you may
Hello Yemi,
Vonage is very tricky. The put you on hold for hours so that you may hang-up and not cancel. That happened to us before when they made promises they couldn't keep. When they want you to get their plan, they try all kinds of things to entice you. For example, when my fiance called them to inquire about their plan, the guys practically made him get a service. He assured vonage that his internet is currently not on and that he his waiting for verizon to set up the internet. Vonage told him that they will not activate the account until his internet is up and running. And that he should set up an account now so he can get the promotional price. Well, that is a total lie. For 2 months, they charged his credit card and claim they didn't see any documentary that he was told of such thing. They said, either you have internet or not, if you sign up, charges are effective from that moment. Another problem was that, they were trying to port his old number, which they never did. Bottom line is that their sales rep. are from a different country (i.e India or so) they have no ethical understanding. When you call to get their service, they phone gets answered right away. They will even call you back to convince you to sign up. But when it comes to getting a refund, you get put on hold for ever, when someone pick up, they "accidentally" hang up on you. Then you have to wait another hr or two to get someone else. If I were a lawyer, I will definitely look into these things because they are doing somethings that I am pretty sure that are not by the books. Good luck on your refund! I hope you finally get it. I am still trying to get a refund from them. They claim they will email me, but I haven't gotten anything. Once thing I know for sure is that anything they have taken form me or anyone else in a misleading way, God will take it back in thousands. Unless they repent. Have a blessed day.
Read The Full Thread: Account Cancellation- A nightmare
• Fortunately I haven't tried to cancel an entire account, but I did try to remove
• Hello,
Can anyone help? I called almost 2 weeks ago to cancel my account#1005642151
• Vonage Canada must be totally different. I called up to inquire about the softphone,
• You should only have to make 1 phone call PERIOD to cancel your service with any
• Guys,
I really appreciate your responses! I thought I was the only experiencing
• What country are you in now? If it is in one of the free countries look for a v-access
va27 posted "Hello Yemi,
Vonage is very tricky. The put you on hold for hours so that you may" on 06/20/2007 |
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