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Vonage Hello! Well, after emailing and phoning Vonage support I was unsuccessful



Hello!

Well, after emailing and phoning Vonage support I was unsuccessful in receiving any response of value. I am hoping someone here could perhaps help with these two issues.

1) My account shows places calls that I didn't make.

My activity logs on vonage.com show placed calls that I didn't make to numbers I do not recognize. To top it off some of these calls are placed at a time of the day when no one is home!

Vonage support response: There must be someone at the house placing these calls.


2) I get 2 or 3 phone calls a week from people who say they are returning my call. Their caller-id display shows my number and they return the call. Some people get a bit upset when I deny that I called them.

I checked my activity logs at vonage.com and searched my placed calls list for a few of the numbers that called claiming to be returning my calls. According to the activity records I never-ever placed a call to those people. Many callers INSIST that my number is displayed on their caller-id screen and that they hit the 'call-back' function on their phone so they did not make a dialing error.

Vonage support: No response for a month. Still an open ticket.

Is anyone else experiencing such issues?

Many thanks,
Nick



Read The Full Thread:

Calls placed from empty house and phantom caller-id


This may sound like a weird suggestions, but have you tried unplugging the
Just a shot in the dark, but is it possible that someone else is accessing your Vonage
No all the phone coversations are encrypted. Through the web, the only one that
I'll try that! :-) That way, whoever is coming into my house to make these calls
Yeah, the only way I could see someone using my service without my knowledge would
sorry, duplicate submission was an accident.
If they had made the calls from your Vonage service (and they were answered at the
The most annoying thing to me about this incident was that Vonage Technical Support's
I have posted here before that my Vonage line was making dozens of outgoing calls

nullmn posted "Hello! Well, after emailing and phoning Vonage support I was unsuccessful" on 02/14/2007

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