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Vonage Hello,
Long time Vonage user, first time forum poster. Up to this point, I've
Hello,
Long time Vonage user, first time forum poster. Up to this point, I've been incredibly happy with my Vonage service and have recommended it to several of my friends. :-D
My RT31P2 had an interesting meltdown 10 days ago; it nearly electrocuted me when I was asked by Customer Service to power down and reboot the router. The old router was still under warranty, and I was shipped a shiny new RTP300 as a replacement. The support tech specified that I would be charged $99 for the new router plus shipping, but that this charge would be reversed if I returned the old router within 14 days. Also, I would receive an e-mail with a Return Authorization number.
The new router is working fine, and my voice service is just as excellent as ever.
However, I have yet to receive a return authorization. I've called Vonage 3 times since the new router arrived and always reached a human being within 3 minutes (The 2 AM thing does work!), who assures me that the Return Authorization will be e-mailed in the next 1 to 2 days. As yet, though, no e-mail, hence my plea to the Vonage community. The 14 day "time limit" is approaching, and I can't really afford a $99 hit on a student's wages.
Does anyone have any advice for reaching someone who can get the ball rolling?
Thanks in advance!
Read The Full Thread: Advice for Obtaining a Return Authorization
• Try calling the line for signing up for service. 1-800-980-1455. Get connected
• Just keep calling and ask for the shipping department that is how I got my RMA #.
• Thanks for the advice so far! :)
I checked my spam filter, but nothing from
sotag posted "Hello,
Long time Vonage user, first time forum poster. Up to this point, I've" on 01/12/2006 |
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