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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



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Salt Lake City: impressions after several months




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Vonage Hello, Let me vent my frustration. I've been a customer of Vonage now for over



Hello,
Let me vent my frustration. I've been a customer of Vonage now for over 2 years. I see that Vonage offers new customers the Motorola VT2542 for 59.00 Well the only people that can order this online are people wanting to start with Vonage. I called the number listed and was told that is the sales department so I was politely transferred over to another individual in customer service I'm guessing. After being on hold, I was told I would have to order a 2nd phone line, then would be charged a new startup fee, I'd be charged shipping and handling of the new router plus of course pay for the router. He then told me OR i could go to a retail store and pay retail price for the router and skip the shipping and handling. This is bunk !
MR. Mike Snyder, CEO of Vonage, do you read these messages? Instead of busting your chops to get new customers, why don't you keep the customers you have happy and let word of mouth sell your product!!!!!! All I wanted to do is get the same deal you would give any new person off the street. Having the old wired router for over 2 years I think should allow me the same benefit as a new customer, but nooooooooooooooooo.
Oh, did I happen to mention that none of the stores around here have the Motorola VT2542? I can buy the Linksys brand or D-Link, but that is not the models I want. I want the model you offer NEW CUSTOMERS for at least that price !

I have a idea. Why don't I cancel my service with your company, then I can use your darn website to order the wireless router that I would like to purchase since I can't find it at a retail store for a retail price !

Mr. Mike Snyder, are you listening ??????????

Ken Geen
Mad in Madison.



Read The Full Thread:

No incentives given to existing customers


Let me start by saying I agree with your principles. However, this seems to be the
Laughing, The only industry I can think of is the Funeral Business. They get
People in here have reported getting upgrades if they call and explain that that's
Well I did get an upgrade but it wasn't equipment. I was able to get the premium unlimited
You want a new device just because you have been a customer for a long time? Ok then,

dj4you posted "Hello, Let me vent my frustration. I've been a customer of Vonage now for over" on 10/18/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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