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Vonage Hello, Im new to the forums and I am just wanting introduce myself as a new Vonage


Im new to the forums and I am just wanting introduce myself as a new Vonage Client. I am so happy that I am switching from my current Voip Provider Packet8. I was a loyal client to Packet8 for almost 2 years now and I still can't believe the nerve of Packet8 lately.

Here is what I am talking about:

Dear Valued Packet8 Customer,

Subject: Plan Change to Business 2000 - Exceeding Normal residential Usage

This email is in regard to the usage on your Packet8 account. According to our
records, you are using minutes that exceed what we deem to constitute personal
residential usage. In accordance with our terms and conditions, 8x8 will be
switching you to the Business 2000 plan as of April 1, 2005. Please see section
10 of the terms and conditions included below, addresses excessive usage of the
Packet8 service.

Please contact us to update your Packet8 account or notify us of your desire to
terminate service effective April 1 2005. If you do not contact us you will
automatically be converted to the Business 2000 Plan effective April 1 2005.

Details on the Business 2000 Plan are available at:

Business 2000 includes 2000 minutes of calling time in the US and Canada and
an industry low $.029 afterwards

We appreciate your business and look forward to continuing service for you.

Packet8 Billing Department

Above is the reason I am switching from Packet8 immediately. Even though they advertise "UNLIMITED" usage of their residential service plan, I think people should think otherwise of that bologne. There is nonthing unlimited about it if "they" have the sole right to switch you at their convience to a more expensive plan whenever they deem necessary.

For the past few months, I have been using 10,000 + Minutes a month on my residential plan (for personal use) and I didn't see it as "abuse" of their Voip service because I was NOT using it for business purposes or anything else for that matter that would constitute breaking their terms of use.

I look at this as being insane for me to dare think about staying with Packet8 and continuing my service with them because of the EXTREME costs now.

Their Business 2000 plan comes with 2000 anytime minutes within the US and Canada with every minute after that billed at a rate of .029 afterwards. ISNT THAT CRAZY! Who do they think I am?

10,000 Minutes a Month (my monthly usage)

Subtract 2000 = 8,000

8,000 x $0.029 = $232.00 a MONTH!!!

So, I called Vonage last night and will now offically become a Vonage Subscriber! YAY!

Buyers Beware of Packet8 (Unlimited = JOKE)

Read The Full Thread:

Im switching to VONAGE!

From Vonage Terms of Service Section 1.2.1 Have you talked to Vonage
Vonage reserves the right to immediately terminate or modify the Service, if
Wow! Thanks for the info. I would certainly be boiling mad if I were you. Now I have
10,000 minutes? wow... how can you spend over 5 hours on the phone everday
Man, that is some serious usage :eek:
10,000 minutes seems excessive. There is something you are not telling us. I don't
I am not excluding any information. I have only recently (past few months) started
good luck with it, but like most others I highly doubt this will last long. (vonage
Ahh, good ole times. :wink: That pretty much explains it. I still remember parents

javamayne posted "Hello, Im new to the forums and I am just wanting introduce myself as a new Vonage" on 03/18/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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