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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage Hello. I want to thank everyone up front for any help they can provide. Here

Hello. I want to thank everyone up front for any help they can provide.

Here is what I have.

Atlanta, GA
Charter Communications -5Mbps cable service
Motorola SB5101 cable modem (Motorola connection tested via
Linksys RTP300 (Vonage supplied)
Linksys NH1005 (10/100-5 port hub- store bought)

Here is what happened.
Cable TV and internet went out yesterday afternoon.
Charter was unable to help via the telephone.
A Charter technician came out today to fix.
He replaced my old Linksys shark fin type modem with the Motorola SurfBoard. We had the modem connected directly to the laptop (Sony FS840-W VAIO), all good.
He fixed the TV and the internet, he left, I went to hook up the RTP300 network and nothing works. (I am connected directly right now). SO I called Charter, they say the internet is fine up to their point of responsibility. So I called Motorola, they checked the modem and say it has plenty of capacity and connectivity. I called Linksys and they say the router is out of warranty and want $29.99 to talk to me (NICE, thanks linksys). So here I am asking for help.

Here is how I think the network should be. note - this is also how it was before yesterday with the old cable modem and had been for at least a year.
Charter Cable -> Motorola Cable Modem SB5101
SB5101 -> Linksys RTP300
RTP300 green phone 1 to main phone and house wiring
RTP300 green phone 2 to fax machine
RTP300 yellow ethernet 1 to wife's Dell 8400 desktop
RTP300 yellow ethernet 2 to wife's Sony VAIO FS840 laptop*
RTP300 yellow ethernet 3 to daughter's eMachine desktop
RTP300 yellow ethernet 4 to linksys NH1005 hub
NH1005 hub 1 to my custom desktop PC
NH1005 hub 2 to my HP laptop* (work)

* the laptops are not always connected.

Here is what happens.

I connect the RTP300 to the SB5101 and then to the PC's and the LAN connections flip flop from connected to unplugged to acquiring IP address to unplugged to low or no connectivity AND the phone / fax don't work.

I have tried several different things. Connecting a single PC to the RTP300, a single phone to the RTP300, everything to the RTP300, resetting the RTP300 various times and various configurations. without the NH1005 hub, with the NH1005 hub, all kinds of things.

The Motorola guy thinks it's the RTP300.
Also keep in mind that I do NOT have RTP300 set-up disk as delivered from Vonage.

My wife works from home and the lack of her PC and telephone is KILLING me. Please help. Thanks you. Matt

PS- sorry here are my Voip results (Motorola directly to Sony laptop)
Download 4,764,504 bps
Upload 491,088 bps
QOS 99%
RTT 26 ms
MaxPause 55 ms
MOS 3.9

Read The Full Thread:

no VoIP and no internet access. RTP300 Linksys

Have you tried to reboot the modem while it is connected to your RTP? Power down
TGLEA, thanks, I had done that cycle power thing more times than I can count. BUT
One word of caution for that plan though. When your RTP is the main router in your
I am not able to log onto the router. All the lights simply flash, the power, all
Sounds like a logical explanation about your equipment. I should have asked why
Ask your ISP if the model of the modem is a DOCSIS 1.1 or higher..vonage only supports
Hello. Thank you everyone for your help. The RTP300 was fried. So here is the

ttamrettus posted "Hello. I want to thank everyone up front for any help they can provide. Here" on 06/06/2007

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