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Salt Lake City: impressions after several months




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Vonage Hello I've had Vonage service with Comast for about 2 years, and most of the



Hello

I've had Vonage service with Comast for about 2 years, and most of the time things have worked fine. Since I moved, I've had nothing but problems, and it's a long story. The short version is, I believe Comcast installed equipment that was out of spec (according to a Comcast chat analyst) which made my Vonage service not work, although I could still get internet access.

I signed up for Comcast digital voice, and when a new Comcast modem was put in, lo and behold, Vonage worked fine with the new equipment. Well, I cancelled Comcast digital voice, and am going back to Vonage, but now they want to put a different modem in. I'm worried that I'll run into my original problem. They have a vested interest in Vonage NOT working with their equipment.

My question is; is there any reason that Comcast should NOT work with Vonage equipment?

I've had nothing but problems this time with Comcast - billing, appointment no-shows, equipment problems, problems with the sales person, rude customer service, you name it. I could rant for an hour on that, but I'll stop now. I don't trust Comcast. A Comcast customer service rep DID tell me, on the phone, that Comcast should work fine with Vonage, when I called in to report - a Comcast power outage.

I added this later, information required, per a forum moderator - hope this helps:

1. Your location
Indiana, USA

2. Your ISP name and type (cable, DSL, wireless etc)
Comcast high speed - cable

3. Upload and download speeds
not a clue

4. Modem make and model
Arris model TM402P/110, but Comcast is planning on swapping.

5. Type of Vonage adapter used ie RT31P2 or PAP2
Linksys RT31P2

6. Setup of Network ie Modem->Vonage Adapter->PC
PC is Hewlett Packard pavilion614n


7. Issue you are experiencing ie dropped calls, choppy audio etc
compatibility issues with Comcast equipment

8. Run this Voip Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.

Not sure how to do this - will do if needed or requested



Read The Full Thread:

A question about Vonage/Comcast


Seeing your VoIP test results might help. You'll find it on the Forum speed dial
I think what happens alot with cable modem is that the quality of your connection

Mike76 posted "Hello I've had Vonage service with Comast for about 2 years, and most of the" on 02/07/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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