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In The Forum:
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Topic:
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In The Forum:
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Vonage Hello, I've had Vonage for a couple weeks now and am about to cancel and return the



Hello, I've had Vonage for a couple weeks now and am about to cancel and return the equipment. I have a Linksys PAP which I bought at Radio Shack and an Airplus+ router. I have no cable modem as the high speed internet is provided by the apartment complex, and the apts are already wired for ethernet. The internet provider is Openband, a VA provider.

The setup worked pretty good out of the box for about 2 calls. Then the next few calls would go like this: I'd pick up the phone, get a dial tone and dial. There would at that point be dead silence on the line. No ringing, no nothing. I found out from friends that their phones WERE ringing and they were answering, but I heard nothing at all. Don't know if they could have heard me or not. I would disconnect the router and the PAP then reconnect them and try again. Sometimes it would work and sometimes it wouldn't. Sometimes I could call out and talk for half an hour with no issue, then make 2 or 3 more calls, but at some point it would quit and I'd just get dead air after dialing.

I sent 2 email requests to support and sat on hold once for 45 min, which is as long as my cell battery lasts now. No response from email. And since I have over 45 min of calls that were never completed on my account right now, I'm not too keen on using my Vonage minutes to sit on hold for hours.

I hope someone here can give me some ideas, or else I'm just gonna give up on this and try the Voicewing service instead.

Thanks
Gail



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No incoming sound when I call out



racephoto posted "Hello, I've had Vonage for a couple weeks now and am about to cancel and return the" on 04/07/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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