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Vonage Hello, I recently had enough with my phone provider, Sprint, and am waiting



Hello,

I recently had enough with my phone provider, Sprint, and am waiting for my Vonage equipment to arrive (hopefully sometime early next week).

I do live in an apartment complex, but I believe I may be able to wire just my apartment for Vonage once I get my device working and switch over to cable Internet. Here is why:

My telephone network interface appears to be in my apartment, in fact it appears to be integrated as a part of one of my telephone jacks. It looks like a big telephone jack, but at the bottom there are two small RJ-11 wires. One is labelled "Line 1" the other "Line 2". If I unplug the jack from Line 1, all telephone service in my apartment is disrupted (including DSL service).

I am posting to see if anybody has any experience with a network device of this type. Would it be safe to disconnect the lines and then either plug Vonage into the "network-in" for Line 1 or into any other telephone jack in my apartment? (There is no second line installed in my apartment, so Line 2 is, I believe, there for any future upgrades.)

Thanks for the assistance.

On an editorial note: A lot of people have written complaining about Vonage's customer service. I admit I waited on hold a while when signing up for service, and was even passed through a few different people before one was able to open my account. But I believe Vonage will be able to offer service that is far superior to Sprint's.

What Sprint did to me:
* Signed up for DSL service, I asked and was told I would not be under contract...Sprint illegally put me on a contract anyway, without my knowledge or consent
* Bait-and-switched on my DSL service plan (I was quoted one rate, charged another)
* Bait-and-switched on my ability to change long distance providers without being charged extra
* Slamming me (changing my long distance provider to Sprint) and charging me the "casual" long distance rate, which was up to $2 per minute for US long distance calls.

I really think Vonage will offer me customer service that will be superior to Sprint :) And I don't believe anyone has accused them of slamming or overcharging, they seem to be very upfront with their unlimited plan, even quoting me the taxes I should expect to be charged.

Luckily, I also keep a pre-paid cell phone, just in case I lose service (as I did after each hurricane last year).



Read The Full Thread:

Wiring my apartment for Vonage - plus editorial on cust svc


Sounds like you are getting close. When you unplug the RJ11 cable and your Sprint
I don't see it in your post but I assume you switched to cable for broadband.
yes, of course! i want to TOTALLY get rid of sprint.
This may help with the apt. wiring: http://www.vonage.com/help_knowledgeBase_article.php?article=64
Well, I think that speaks for itself - if there are SO many posts regarding the poor
when people get good customer service, they seldom comment on it. i used to do a
I agree that many people don't acknowledge good customer support - but there are
Yes, it does tell us something. It tells us that there are some that have had bad
You're talking more about the quality of a product where I'm talking about quality

otaku posted "Hello, I recently had enough with my phone provider, Sprint, and am waiting" on 02/06/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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