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Vonage Hello, I posted in another topic , but I figured I would start one with all of



Hello,

I posted in another topic , but I figured I would start one with all of my relavent information.

So, I have had Vonage for about 3 months now. I am in the Chicago area with Comcast as my ISP. My current Vonage setup is:

ISP -> Motorolla SB5120 modem -> Linksys WRT54GS DD-WRT 23sp1 -> Linksys WRTP54G Vonage

I have all services but Voip turned off on the Vonage router (including wireless). I have QOS defined by MAC on the firewall Linksys.

My TestYourVOIP MOS scores were 4.3 TO Boston with pacekt discards of 0.09 13.9% and 4.4 FROM Boston with no packet discards. More detail is at http://www.testyourvoip.com/details.html?id=PQMR6A

My dslreports speed test are regularly reported as 5591 DOWN and 322 UP.

As I mentioned in my other post, this problem is almost exclusively with incoming calls (I say almost because I know I shouldn't over generalize, but I can't remember ever having the problem with an outgoing call), and most regularly with incoming mobile calls (there are a few people who call from a landline that exhibit this problem). The incoming audio is very choppy, while the outgoing audio is apparently fine (according to the other person).

Most recently, we got a voicemail from a mobile caller and the voicemail audio was choppy. The voicemail prompts were not though. Isn't the voicemail recorded on the Vonage servers? If so, this would indicate, to me, a problem with their equipment, and not anything in my house.

Hopefully someone can shed some light on this issue.

Tim



Read The Full Thread:

Another Report of Incoming Choppy Audio


It's really odd given the good results on your VoIP test and your good speeds. As
I'll give that a shot. Though with the voicemail also being choppy, is it possible
The business with the voicemail makes it even odder. I can't explain it. Your conclusion
funny thing was that service was fine up until about 2-3 weeks ago... of course
In this case I see no reason to fault Comcast.
Hi, I'm new to this forum but I have been experiencing a similar problem. I
just got off the phone with elevated support (new jersey) and he tweaked my "delay"
Ok, so I called Vonage "support". After telling the rep what problem I was experiencing,
Additionally, it seems that the people responding in this post are all in the Chicago

opel70 posted "Hello, I posted in another topic , but I figured I would start one with all of" on 05/01/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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