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Vonage Hello. I'm new to the forum but you all seem very knowledgable and I need some help.

Hello. I'm new to the forum but you all seem very knowledgable and I need some help. I live in Northeast Iowa and use Mediacom Cable Internet ( My router is the Linksys WRTP54G (wireless modem bought directly through Vonage). I'm not sure which Vonage adapter I use (though I am technically knowledgable so if somebody tells me where to find it out, I can let you know). My modem hooks to my router, which has the phone plugged into it. It's a wireless modem so that's how it goes to my computer.

My problem has just started happening within the past two weeks. I returned from vacation to find that in mid-conversation, the person I am talking to will oftentimes hear me fade out in mid-sentence and then they can't hear me anymore but I can still hear them as they are asking what happened to me. Sometimes, after a second or two, I will come back into the conversation but other times the person will give up after 30 seconds or so and hang up. I've tried calling Vonage on three occasions and they have reduced my bandwith settings and such and on the latest call, I had my incident happen to me while on the phone with the guy. It seems that this is happening more frequently lately and since talking with the tech people but it may just be my imagination as I grow more frustrated with the problem.

Another issue (though it may just be part of using Vonage, I don't know) is that I cannot use the internet while on the phone.

Here are my test results...

Speed test statistics
Download speed: 440496 bps
Upload speed: 226752 bps
Quality of service: - %
Download test type: socket
Upload test type: socket
Maximum download pause: 2389 ms
Average download pause: 31 ms
Minimum round trip time to server: 45 ms
Average round trip time to server: 442 ms

Voip test statistics
Jitter: you -> server: 9.2 ms
Jitter: server -> you: 10.9 ms
Packet loss: you -> server: 0.2 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.7

Thanks in advance for any help at all that you all can give me. It is greatly appreciated.

Read The Full Thread:

Callers can''t hear me speaking at times

I was browsing through other posts on this forum and noticed that somebody mentioned
Yes, it definitely could. Also, if you're using MAC cloning, that can cause the
I double-checked and my MAC Cloning is disabled for my router. So that's not the
lgloeckner, I was having similar problems with my new service. My cable provider,
Thanks so much for the reply, EdK. I was out of town but just returned and read your
If you do see this again, EdK, I was also wondering if your new modem fixed the problem
I did not notice that I had that problem, sorry. However, the new modem seems to
I'm having the same issue and I have a 2.4 Ghz cordless phone as well. Does a 2.4 Ghz
I use a 5.8 GHz phone, but I still had the problem until Comcast came out and replaced

lgloeckner posted "Hello. I'm new to the forum but you all seem very knowledgable and I need some help." on 06/18/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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