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Vonage Hello,
I have the 7310 and i am having issues getting this to work with vonage.
Hello,
I have the 7310 and i am having issues getting this to work with Vonage. I have gone through about 3 days worth of time on the phone with Vonage and HP, we have gone through all the settings such as the following.
Set baud to 9600 through the r/w settings not the HP setup menu
turn off Error Correction
make sure i am using a 2 conductor telephone line
Replacement of machine from HP to make sure it wasn't the fax hardware
*99 to change the packet type (only gives a fast busy signal
Tried sending/receiving faxes on my voice line rather than the dedicated fax line
With all of these settings i cannot seem to get my machine to successfully send/receive faxes consistently, currently it will take 4-5 attempts to get a fax to go through, sometimes more.
Vonage says they have changed all settings they could possibly change and came to the conclusion that thir service will not work for me. What i dent understand is why not? I have read on this forum that others have the 7310xi and it works fine on Vonage. I contacted HP to find out the difference and this is totally hilarious the difference is that the xi comes with a USB cable the normal one doesn't and you have to buy it separately. The hardware is all the same. So why would one customer have no issues and i have all of these inconsistencies?
If anyone has any ideas i would love to hear them.
Thanks,
Joseph Crawford
Read The Full Thread: HP 7310 not working with vonage
• THis has been resolved thanks to HP and to think i almost switched VOIP Providers
• ok so i am starting to think that it is a vonage issue afterall, yesterday it seemed
• Maybe it is a Vonage issue. Why don't you post the technical items listed in the
• how do i post something sticky? I thought only the admins could do that, what would
• What I mean is, the administrator has made a message sticky on the VoIP forum. You
• The topic is locked so i cannot post to that thread.
Here's the information
1.)
• Your packet discards are a bit high on the uplink, but not alarmingly so. I don't
• that's just it nobody at vonage can figure out why it happens yet it happens. too
codebowl posted "Hello,
I have the 7310 and i am having issues getting this to work with vonage." on 02/18/2006 |
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