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Vonage Hello,
I have incoming calls set to Simulring my desk phone and also to 2 different
Hello,
I have incoming calls set to Simulring my desk phone and also to 2 different T-Mobile cellphones.
The deskphone is connected directly to the Vonage Motorola box. The deskphone displays the caller id number properly.
My problem is that both cellphones display an additional "01" or "+" sign before the number from any calls forwarded from Vonage. This causes problems with the phone book and number redial.
The plus sign usually means overseas or 011 ... Sometimes it comes through with a "+" sometimes with a "01" without regard to being international or within US originated call.
When a US call comes in with the "+" sign in front of the number the complete 10 digit number is displayed. (i.e. "+2101234567")
However, whenever the "01" is displayed in front of the US number the last 2 digits of the complete phone number are cut off. (i.e. "0121012345")
This error only occurs when calls from Vonage are forwarded or SimulRing to 1 or both cellphones.
Our cellphone receive calls from all over the world, caller ID either works flawlessly or caller id doesn't work at all. (However, with calls that pass through the Vonage system it seems that caller id is somewhere between funtional and disfunctional.) The caller ID field on the cellphones is capable of displaying atleast 12 digits.
Through searching on this forum, I have seen a lot a different inconsistencies with caller id and no clear cut fix or problem that I can determine... "things" seem to happen eventually with enough persistence.
Is there anything I can do or any magic words to tell customer service?
Thanks for any help.
Read The Full Thread: Simulring Caller ID Error to Cellphone
• Sad to tell you there is nothing customer service can do for you regarding that
• Well, I might buy into that argument if that same caller were to call my cellphone
• Well, you have a point here !!!
maybe you are right !! :oops:
• Thanks, I wish I knew for sure. T-Mobile says it's Vonage, Vonage says it's T-Mobile.
It's
• Just playing around and found another clue to this puzzle.
If I unplug the
• Is any component of your Vonage or cellular service using on a non-US number?
• Well, I do have a virtual number from Mexico attached to the Vonage number. Is that
• I am having problems with cingular in the same way you described. Anytime calls
• Yeah, apparantly it has to do with the carrier that actually owns/switches the
solarwarp posted "Hello,
I have incoming calls set to Simulring my desk phone and also to 2 different" on 04/21/2007 |
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