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mikebrown Posted:
Hello, I think
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it with the Expert
they can surely
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Hard Wiring - Installation
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On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
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diana87 Posted:
You have to use
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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
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rely exclusively
on a Vonage system
for our
...

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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
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Android your phone
software
? Thanks!
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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
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beast321 Posted:
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are opened up
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Av8rix Posted:
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MAC address
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
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In The Forum:
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On Dec 05, 2016 at 12:35:11


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Vonage Hello, I have been getting call quality issues for a while now. Sometimes I can



Hello, I have been getting call quality issues for a while now. Sometimes I can hear the person on the other end, but they say they cant hear me. Several times during the call, the voice of the other person gets fades out or dropped out, the voice basically cuts in and out.

I currently have Comcast 6MB internet service. My Motorola surfboard 5101 modem connects to a Linksys WRTP54G. My Vonage V-Portal is connected to the Linksys router. The phone line is connected to the V-Portal.

I am not sure where the problem lies. Would it be an issue with Vonage or Comcast? Also, Can I just use my Linksys WRTP54G instead of the V-Portal and what would be the steps to do so? I have read a few posts on these forums about issues with using the WRTP54G but I have been using this router for years now without any issues. For me, it has been fairly reliable. I have firmware 1.00.62.

I have included some information below on my modem status:

Downstream Value
Frequency 597000000 Hz
Signal to Noise Ratio 37 dB
QAM QAM256
Network Access Control Object ON
Power Level -2 dBmV


Upstream Value
Channel ID 1
Frequency 21000000 Hz
Ranging Service ID 5138
Symbol Rate 2.560 Msym/s
Power Level 56 dBmV


Is the upstream Power level too high? If so, what can I do to resolve the issue?

From the Modem log:
2009-08-01 10:35:10 3-Critical R02.0 No Ranging Response received - T3 time-out
2009-07-30 06:49:41 7-Information B403.0 Auth Comp
2009-07-29 21:03:11 3-Critical R02.0 No Ranging Response received - T3 time-out
2009-07-23 06:59:42 7-Information SNMP: Working in SNMP V1/2c Only NmAccess mode
2009-07-23 06:59:40 7-Information INITIALIZATION COMPLETE - MODEM IS OPERATIONAL
2009-07-23 06:59:40 7-Information B401.0 Authorized
2009-07-23 06:59:40 7-Information SEC: Co-Signer CVC from configuration file was verified
2009-07-23 06:59:39 7-Information REGISTRATION COMPLETE - Waiting for Operational status
2009-07-23 06:59:38 7-Information REG: Capability type <16> incorrectly negotiated by CMTS
2009-07-23 06:59:38 7-Information Registration file - downloaded
2009-07-23 06:59:34 7-Information Trying to download Configuration file ...
2009-07-23 06:59:34 7-Information Time of day - retrieved
2009-07-23 06:59:08 7-Information DHCP - parameters acquired
2009-07-23 06:59:08 7-Information DHCP: ACK: Setting (*) CM TFTP Boot file: d11_m_sb5120_silvertb25_c01.cm



Please let know if any further diagnostic information is needed. Any help would be greatly appreciated.

Thank you and take care.



Read The Full Thread:

Call quality issues


Sumit, I'm not an expert on your modem, so I'll let someone else address that. One
Downstream SNR (signal to noise ratio) should be higher than 30. Downstream
Thanks RogerOver, I tried your suggestion and that seems to fix the issue. Call

sumit381 posted "Hello, I have been getting call quality issues for a while now. Sometimes I can" on 08/01/2009

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