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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Hello, I have been getting call quality issues for a while now. Sometimes I can



Hello, I have been getting call quality issues for a while now. Sometimes I can hear the person on the other end, but they say they cant hear me. Several times during the call, the voice of the other person gets fades out or dropped out, the voice basically cuts in and out.

I currently have Comcast 6MB internet service. My Motorola surfboard 5101 modem connects to a Linksys WRTP54G. My Vonage V-Portal is connected to the Linksys router. The phone line is connected to the V-Portal.

I am not sure where the problem lies. Would it be an issue with Vonage or Comcast? Also, Can I just use my Linksys WRTP54G instead of the V-Portal and what would be the steps to do so? I have read a few posts on these forums about issues with using the WRTP54G but I have been using this router for years now without any issues. For me, it has been fairly reliable. I have firmware 1.00.62.

I have included some information below on my modem status:

Downstream Value
Frequency 597000000 Hz
Signal to Noise Ratio 37 dB
QAM QAM256
Network Access Control Object ON
Power Level -2 dBmV


Upstream Value
Channel ID 1
Frequency 21000000 Hz
Ranging Service ID 5138
Symbol Rate 2.560 Msym/s
Power Level 56 dBmV


Is the upstream Power level too high? If so, what can I do to resolve the issue?

From the Modem log:
2009-08-01 10:35:10 3-Critical R02.0 No Ranging Response received - T3 time-out
2009-07-30 06:49:41 7-Information B403.0 Auth Comp
2009-07-29 21:03:11 3-Critical R02.0 No Ranging Response received - T3 time-out
2009-07-23 06:59:42 7-Information SNMP: Working in SNMP V1/2c Only NmAccess mode
2009-07-23 06:59:40 7-Information INITIALIZATION COMPLETE - MODEM IS OPERATIONAL
2009-07-23 06:59:40 7-Information B401.0 Authorized
2009-07-23 06:59:40 7-Information SEC: Co-Signer CVC from configuration file was verified
2009-07-23 06:59:39 7-Information REGISTRATION COMPLETE - Waiting for Operational status
2009-07-23 06:59:38 7-Information REG: Capability type <16> incorrectly negotiated by CMTS
2009-07-23 06:59:38 7-Information Registration file - downloaded
2009-07-23 06:59:34 7-Information Trying to download Configuration file ...
2009-07-23 06:59:34 7-Information Time of day - retrieved
2009-07-23 06:59:08 7-Information DHCP - parameters acquired
2009-07-23 06:59:08 7-Information DHCP: ACK: Setting (*) CM TFTP Boot file: d11_m_sb5120_silvertb25_c01.cm



Please let know if any further diagnostic information is needed. Any help would be greatly appreciated.

Thank you and take care.



Read The Full Thread:

Call quality issues


Sumit, I'm not an expert on your modem, so I'll let someone else address that. One
Downstream SNR (signal to noise ratio) should be higher than 30. Downstream
Thanks RogerOver, I tried your suggestion and that seems to fix the issue. Call

sumit381 posted "Hello, I have been getting call quality issues for a while now. Sometimes I can" on 08/01/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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