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Vonage Hello, I have been getting call quality issues for a while now. Sometimes I can

Hello, I have been getting call quality issues for a while now. Sometimes I can hear the person on the other end, but they say they cant hear me. Several times during the call, the voice of the other person gets fades out or dropped out, the voice basically cuts in and out.

I currently have Comcast 6MB internet service. My Motorola surfboard 5101 modem connects to a Linksys WRTP54G. My Vonage V-Portal is connected to the Linksys router. The phone line is connected to the V-Portal.

I am not sure where the problem lies. Would it be an issue with Vonage or Comcast? Also, Can I just use my Linksys WRTP54G instead of the V-Portal and what would be the steps to do so? I have read a few posts on these forums about issues with using the WRTP54G but I have been using this router for years now without any issues. For me, it has been fairly reliable. I have firmware 1.00.62.

I have included some information below on my modem status:

Downstream Value
Frequency 597000000 Hz
Signal to Noise Ratio 37 dB
Network Access Control Object ON
Power Level -2 dBmV

Upstream Value
Channel ID 1
Frequency 21000000 Hz
Ranging Service ID 5138
Symbol Rate 2.560 Msym/s
Power Level 56 dBmV

Is the upstream Power level too high? If so, what can I do to resolve the issue?

From the Modem log:
2009-08-01 10:35:10 3-Critical R02.0 No Ranging Response received - T3 time-out
2009-07-30 06:49:41 7-Information B403.0 Auth Comp
2009-07-29 21:03:11 3-Critical R02.0 No Ranging Response received - T3 time-out
2009-07-23 06:59:42 7-Information SNMP: Working in SNMP V1/2c Only NmAccess mode
2009-07-23 06:59:40 7-Information B401.0 Authorized
2009-07-23 06:59:40 7-Information SEC: Co-Signer CVC from configuration file was verified
2009-07-23 06:59:39 7-Information REGISTRATION COMPLETE - Waiting for Operational status
2009-07-23 06:59:38 7-Information REG: Capability type <16> incorrectly negotiated by CMTS
2009-07-23 06:59:38 7-Information Registration file - downloaded
2009-07-23 06:59:34 7-Information Trying to download Configuration file ...
2009-07-23 06:59:34 7-Information Time of day - retrieved
2009-07-23 06:59:08 7-Information DHCP - parameters acquired
2009-07-23 06:59:08 7-Information DHCP: ACK: Setting (*) CM TFTP Boot file:

Please let know if any further diagnostic information is needed. Any help would be greatly appreciated.

Thank you and take care.

Read The Full Thread:

Call quality issues

Sumit, I'm not an expert on your modem, so I'll let someone else address that. One
Downstream SNR (signal to noise ratio) should be higher than 30. Downstream
Thanks RogerOver, I tried your suggestion and that seems to fix the issue. Call

sumit381 posted "Hello, I have been getting call quality issues for a while now. Sometimes I can" on 08/01/2009

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