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Vonage Hello, I am new to this great forum, but have been a Vonage user since May 2004.



Hello,

I am new to this great forum, but have been a Vonage user since May 2004.

For at least the past 5 months or so, I've had an issue with the caller ID time on my phones. I have a Uniden Tru-8885 (I think) phone system with 3 extra handsets. My Vonage box is the old VT1005.

Whenever I receive a call, the timestamp on the caller ID is always exactly 3 hours early. I.E., if someone calls me at 11:00am, the caller ID says 8:00am. Now, when that person calls, my phone says the correct time (11:00am) and when I check my Vonage dashboard on the web, it lists the correct time of the call. I also verified that I have the correct time zone selected in the Vonage system (Central US).

The only thing I can think of attributing this to is the Vonage box. Perhaps it is for some reason sending the incorrect time to the Uniden base? I can't think of another reason that my handset says 11:00 on it when I answer it (and keeps the correct time of couse) and then my CID says 8:00.

Any tips? Should I look into getting a replacement for the VT1005? Or does it perhaps have it's own menu somewhere that I can set the correct time?

Thanks!!!



Read The Full Thread:

Caller ID Time - Off by 3 hours???


How did you do this? Vonage keeps your time zone in 3 places. See this thread:
Called Vonage tech support and they called back confirming the fix within 2 hours.

dmk1974 posted "Hello, I am new to this great forum, but have been a Vonage user since May 2004." on 07/20/2005

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