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Vonage Hello, I am a new member here and have a question about some techical issues



Hello,

I am a new member here and have a question about some techical issues with my Vonage service. In the last 2 months since I signed up with Vonage, I have gone through 3 D-Link Phone Adapters and now have a Motorola VT2142-VD phone adapter with the same problems.

Basically, the phone adapter will go offline CONSTANTLY and I can't hold a phone conversation for more than 5 minutes, before this unit goes offline as well. A Vonage Technician came out to the house to check things out and Vonage has told me that my modem needs to support DOCSIS 2.0. Well, I have a Linksys Modem (Model #: BEFCMU10) and a Linksys Router (Model #: BEFW11S4 V.2), which is a 2.4 GHz and 802.11b. The modem clearly states on the packaging that it supports DOCSIS 2.0.

At this point, I am ready to go to Best Buy and purchase a NEW ROUTER which handles 802.11 a-g and the Linksys Phone Adapter (Model #: PAP2).

Before I go and upgrade my Router and Phone Adapter, I wanted to make sure that I have an equipment (outdated Router) issue, or, is this a Comcast Cable issue which is my ISP, or, is this a Vonage issue?

Please advise and thanks so much.

P.S. When the phone adapter goes offline, I hit the phone button on my phone and hear the default message, which should state: "Vonage device cannot connect to the network", but instead, I get the message that my device has not been provisioned for use, or, the preceeding default message which fades out and I am unable to hear the complete message.



Read The Full Thread:

BEFW11S4 V.2 Router Connection Issues? Can''t stay connected!


MOS Analysis From You TO Boston Media Quality MOS 4.3 / 5.0 (Best with G.711
Here are my results for download and upload with www.testmy.net :::.. testmy.net
Given your test results, I think you can safely rule out your cable modem. Actually,
Hi NateHoy. Thanks for the quick response. I also ruled out the modem and unfortunately
Dagnabbit! Ah, well, if you had told me you were replacing it I would have advised
So the WRT54G Linksys Router available at Best Buy will also be able to accept third
Yes, but the selection of aftermarket firmware you can get is very low. DD-WRT
NateHoy, Thanks again for all of your help. I ended up buying the Linksys WRT54G
Generally not. I usually recommend keeping Vonage devices behind your router,

DoctorPDR posted "Hello, I am a new member here and have a question about some techical issues" on 12/20/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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