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sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

cotswold Posted:
I spoke to tech
support last night
and was promised a
call back in 10
minutes...the...
In The Forum:
Vonage UK
Topic:
transfered calls to mobile come up as "unknown"
On May 02, 2012 at 03:35:55

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Vonage Hello, For the past several weeks I have been experiencing sporadic problems

Hello,

For the past several weeks I have been experiencing sporadic problems when making or receiving Vonage phone calls. The call will suddenly become very choppy. The person that I am talking to has stated that my voice dropped out and that they heard a "springy" sound then my voice came back.

Here is the requested troubleshooting information:

1. Durham, NC
2. Time Warner Cable Roadrunner
3. 5 Mbps/384 kbps
4. Motorola SB5100
5. Linksys PAP2
6. Setup of Network:

SB5100 -> D-Link DIR-655 -> PAP2, PCs, printer, etc.

7. Choppy audio
8. I've run the Voip speed test several times. I occasionally experience severe jitter. Here is a result where I experienced jitter:

Speed test statistics
-
Download speed: 3721152 bps
Upload speed: 339408 bps
Quality of service: 56 %
Download test type: socket
Upload test type: socket
Maximum download pause: 113 ms
Average download pause: 4 ms
Minimum round trip time to server: 41 ms
Average round trip time to server: 47 ms

Voip test statistics
-
Jitter: you -> server: 788.2 ms
Jitter: server -> you: 0.0 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 100.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.5

I then connected my laptop directly to the SB5100 (power cycled the modem) then repeated the tests. I was not able to duplicate the severe jitter problem. In most cases I received "all green lights" on the test results.

I then re-connected the router to the SB5100 and tested again. Most of the tests were OK except for one where I received a 1% Quality of service rating:

Speed test statistics
-
Download speed: 3054464 bps
Upload speed: 291608 bps
Quality of service: 1 %
Download test type: socket
Upload test type: socket
Maximum download pause: 541 ms
Average download pause: 5 ms
Minimum round trip time to server: 65 ms
Average round trip time to server: 66 ms

Voip test statistics
-
Jitter: you -> server: 2.8 ms
Jitter: server -> you: 2.2 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 4.0

I've already contacted Vonage about this problem, who had me perform ping and traceroute tests, make sure my modem, router, and adapter were 4' apart, stand on my head while rubbing my belly, etc. I even replaced the phone cable between my phone and adapter. Their conclusion is that it's a problem with my network connection and to contact Time Warner Cable.

Is contacting Time Warner my best course of action? Or should I replace my PAP2 with a VT2142 so that I can connect it directly to my SB5100 and see if that resolves the problem?

If I should contact Time Warner, is there any magical phrase that will help the Tier 1 rep understand the problem without having me go through a bunch of stupid testing (power cycle the modem, etc.)?

Thanks!

Steve

Read The Full Thread:

Choppy calls, springy sound heard on other end

• Before you go to the expense of replacing the Vonage box, you should try to narrow
• I just wanted to follow-up on this problem that I was having with call quality. I
• judging from your solution, it was clearly a tw cable issue and possibly your router

sgraff posted "Hello, For the past several weeks I have been experiencing sporadic problems" on 12/13/2007

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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