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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Hello, After months of a stalled number transfer, I cancelled and re-started



Hello,

After months of a stalled number transfer, I cancelled and re-started using an electronic number number transfer. (so far, so good)

Since that time, voicemail is not registering on any phone handsets (i.e., no stuttered tone and no blinking light). It worked as expected for months (since Jan/Feb) until within the last 48 hrs as the new attempt to transfer our number kicked off.

I still get email notification (that's how I know I have voicemail). However, now when I dial voicemail (*123), it dumps me to a generic login that asks for the voicemail box rather than just asking for the password.

Perhaps it's a glitch coincidental with the number transfer? Or is this some unforseen "perk" of trying to get my number transferred?

(I spent 20+ minutes on each of 3 sep. occasions since Saturday waiting to talk to a rep about this...the Customer Care reps I can get through to can't answer and transfer me to tech support who never picks up...eventually, the line goes dead.)

I like the service itself but sheesh...any time I have to deal with the company for something, it just turns into a huge hassle verging on nightmare. (sorry to vent; i know this isn't the place or good form)

Thanks in advance for any insight into this,

Dan



Read The Full Thread:

voicemail: no stutter or phone blink but email note. OK


after searching the forum, I found an option to toggle the voicemail setting for
some people have had luck disabling voicemail completely in the dashboard, then
Thanks for the suggestion. I tried this last evening but it wouldn't let me
I saw the notice about voicemail troubles...hopefully that's related though
Have you tried enterring your voicemail box number? This should be your phone
follow-up/resolution... I finally got through to Vonage via email and they

damorg posted "Hello, After months of a stalled number transfer, I cancelled and re-started" on 07/19/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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