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Vonage Having odd audio/forwarding issues. When I pick up the phone often there is a 3-5

Having odd audio/forwarding issues. When I pick up the phone often there is a 3-5 sec pause before I get a dial tone or before a caller hears me when I get an incoming call that comes through. However, incoming calls often also just ring once on the Vonage phone and then automatically forward to the forwarding number I setup with Vonage (as if service is down). Not sure what's causing this or what direction to head in to attempt a fix. The wife is agitated and wanting to convert back to landline :eek:

Network setup:
Cable Modem (new Morotola SB5210, docsis 2.0) -> WRTP54G -> 1 phone line. Have 2 PCs and a network printer connected to WRTP54G and wireless on. PC internet usage is light (no bittorrent or heavy use). No 2.4 GHz phone (unless my neighbors have a 2.4 Ghz), mine is 900 Mhz.

InsightBB (Lexington, KY). Typically speeds down 2.5-3.8 megabit down and 150-380 up. Most of time 3.5/300+, but it seems to occasionally fluctuate. The Vonage problems seem persistant.

Voip Test:
Varied results... ran it 10+ times in the past few days. Typically I get very few dropped packets but the QoS varies from 25%-99% and the jitter varies from 5-15 ms.

Yesterday I upgraded my 6 yr old modem (was docsis 1.0) at the suggestion of Vonage Tech and my ISP with significant improvement in my packet loss (was losing a lot previously), but still have above Vonage issues and the variable jitter/QoS. Vonage tech also swapped my phone from jack 1 to jack 2, but problem persists today. Below is one of my "better" Voip Test outputs:

Speed test statistics
Download speed: 3823160 bps
Upload speed: 362024 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 30 ms
Average download pause: 7 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 151 ms

Voip test statistics
Jitter: you -> server: 5.3 ms
Jitter: server -> you: 8.3 ms
Packet loss: you -> server: 0.1 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.8

1) What influences QoS and jitter? Is this the cause of my symptoms or should I look elsewhere?
2) What's my best fix?

I also have a panasonic wireless webcam (BL-C30A). When someone is accessing it, the above problem get much worse (very choppy audio). I didn't mention it above as it seems fairly independent to the above problem as it occurs even when the camera is unplugged.

I'm looking for the best setup. Seems like I need a better way to prioritize voice? Ideally would love to get it all to work with the webcam being accessed. Past posts seem to be pretty negative towards the WRTP54G. Should I pursue another wireless router and just put the Vonage appliance behind it (this one or my old PAP2)?

Thanks in advance... any suggestions appreciated!

Read The Full Thread:

WRTP54G Intermittent Bad Jitter/QoS - call delays/forwards

I'm betting the wireless webcam is screwing you up. the wrtp54g could prioritize
Didn't seem to have any problems with the PAP2 and my old BEFSR41 wired router.
One thing you will find when using the "auto QoS" features of home networking devices
Is the WRTP54G a poor wireless router when used with voice (ie. can't juggle traffic
I have the same issues. Vonage said it was because my cable modem wasn't DOCSIS
Firmware would most certainly matter, and 1.00.55 fixed a lot of call waiting
Yes, the WRTP54G's QoS is pretty much nonexistent. If you need a router with QoS,

pempey posted "Having odd audio/forwarding issues. When I pick up the phone often there is a 3-5" on 07/23/2006

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