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Vonage Having odd audio/forwarding issues. When I pick up the phone often there is a 3-5
Having odd audio/forwarding issues. When I pick up the phone often there is a 3-5 sec pause before I get a dial tone or before a caller hears me when I get an incoming call that comes through. However, incoming calls often also just ring once on the vonage phone and then automatically forward to the forwarding number I setup with vonage (as if service is down). Not sure what's causing this or what direction to head in to attempt a fix. The wife is agitated and wanting to convert back to landline :eek:
Network setup:
Cable Modem (new Morotola SB5210, docsis 2.0) -> WRTP54G -> 1 phone line. Have 2 PCs and a network printer connected to WRTP54G and wireless on. PC internet usage is light (no bittorrent or heavy use). No 2.4 GHz phone (unless my neighbors have a 2.4 Ghz), mine is 900 Mhz.
ISP :
InsightBB (Lexington, KY). Typically speeds down 2.5-3.8 megabit down and 150-380 up. Most of time 3.5/300+, but it seems to occasionally fluctuate. The vonage problems seem persistant.
VoIP Test:
Varied results... ran it 10+ times in the past few days. Typically I get very few dropped packets but the QoS varies from 25%-99% and the jitter varies from 5-15 ms.
Yesterday I upgraded my 6 yr old modem (was docsis 1.0) at the suggestion of Vonage Tech and my ISP with significant improvement in my packet loss (was losing a lot previously), but still have above vonage issues and the variable jitter/QoS. Vonage tech also swapped my phone from jack 1 to jack 2, but problem persists today. Below is one of my "better" Voip Test outputs:
Speed test statistics
-
Download speed: 3823160 bps
Upload speed: 362024 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 30 ms
Average download pause: 7 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 151 ms
VoIP test statistics
-
Jitter: you -> server: 5.3 ms
Jitter: server -> you: 8.3 ms
Packet loss: you -> server: 0.1 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 4
Estimated MOS score: 3.8
Questions:
1) What influences QoS and jitter? Is this the cause of my symptoms or should I look elsewhere?
2) What's my best fix?
I also have a panasonic wireless webcam (BL-C30A). When someone is accessing it, the above problem get much worse (very choppy audio). I didn't mention it above as it seems fairly independent to the above problem as it occurs even when the camera is unplugged.
I'm looking for the best setup. Seems like I need a better way to prioritize voice? Ideally would love to get it all to work with the webcam being accessed. Past posts seem to be pretty negative towards the WRTP54G. Should I pursue another wireless router and just put the vonage appliance behind it (this one or my old PAP2)?
Thanks in advance... any suggestions appreciated!
Read The Full Thread: WRTP54G Intermittent Bad Jitter/QoS - call delays/forwards
• I'm betting the wireless webcam is screwing you up. the wrtp54g could prioritize
• Didn't seem to have any problems with the PAP2 and my old BEFSR41 wired router.
• One thing you will find when using the "auto QoS" features of home networking devices
• Is the WRTP54G a poor wireless router when used with voice (ie. can't juggle traffic
• I have the same issues. Vonage said it was because my cable modem wasn't DOCSIS
• Firmware would most certainly matter, and 1.00.55 fixed a lot of call waiting
• Yes, the WRTP54G's QoS is pretty much nonexistent. If you need a router with QoS,
pempey posted "Having odd audio/forwarding issues. When I pick up the phone often there is a 3-5" on 07/24/2006 |
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