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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


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Vonage Having formerly worked in tech support for Vonage I may be able to shed some light



Having formerly worked in tech support for Vonage I may be able to shed some light here.

First of all, stop posting bandwidth test results. This has absolutely nothing to do with Inbound calls not reaching your device, unless of of course your internet is down. If you can make an outbound call, you can receive one, simple as that.

Now to pick up from where you left off. You mentioned that Vonage support never has a problem calling you unless it is from an outside line. This tells you a lot about your issue.

It tells you that its not your home internet connection at fault, so stop troubleshooting that.

It also tells you that its a problem with the PSTN (Public Switched Telephone Network) The call is failing somewhere before it hits Vonage.

This means 1 of 2 things. The carrier that Vonage partners with to hold your number dropped the ball and isnt sending the call in to Vonage or the carrier that used to have the number is not sending the call OUT of its network so that Vonage can pick it up.

Let me tell you the latter situation is very common. Unfortunately there is no master screen at Vonage to tell what your previous carrier is doing with your number. I dont know what carrier you came from , but try taking a call from a number outside your area, hopefully on a different carrier.

For instance if only people in NYC have a problem calling you, the problem is with the local Verizon switch in NYC not ditching your number like it should. If that is not the case then maybe Vonage would need to petition its local carrier to investigate.

When you do run into an issue where the old carrier will not correct some wierd error in their system causing you grief, believe me when I say there is NOTHING Vonage can do. The other phone company will not take calls regarding your account, old or new, from anyone but you.

This sucks for Vonage because they look like the bad guy and are fairly defenseless but thats just the way it is.

Hope this helps you out



Read The Full Thread:

Make calls BUT unable to recieve


As we speak I can make a call but cannot recieve a call. Any ideas what is up with that?
Based on those results you should be good, with the exception of your QOS that is
The inability to receive calls is an issue that you are going to have to get resolved
Darrell thank you I always wondered exactly how the QOS was generated. :)
The inability to receive calls is an issue that you are going to have to get resolved
herman106, did you get your problem resolved? I also have the same problem that
Last evening the issue seemed to have resolved itself. Today is worse than yesterday,
OK, my problem has gotten niether better or worse. The last thing that tech support
If Vonage is right, I would be calling the previous phone company and find out WTH

bngdup posted "Having formerly worked in tech support for Vonage I may be able to shed some light" on 03/27/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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