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Vonage Having formerly worked in tech support for Vonage I may be able to shed some light



Having formerly worked in tech support for Vonage I may be able to shed some light here.

First of all, stop posting bandwidth test results. This has absolutely nothing to do with Inbound calls not reaching your device, unless of of course your internet is down. If you can make an outbound call, you can receive one, simple as that.

Now to pick up from where you left off. You mentioned that Vonage support never has a problem calling you unless it is from an outside line. This tells you a lot about your issue.

It tells you that its not your home internet connection at fault, so stop troubleshooting that.

It also tells you that its a problem with the PSTN (Public Switched Telephone Network) The call is failing somewhere before it hits Vonage.

This means 1 of 2 things. The carrier that Vonage partners with to hold your number dropped the ball and isnt sending the call in to Vonage or the carrier that used to have the number is not sending the call OUT of its network so that Vonage can pick it up.

Let me tell you the latter situation is very common. Unfortunately there is no master screen at Vonage to tell what your previous carrier is doing with your number. I dont know what carrier you came from , but try taking a call from a number outside your area, hopefully on a different carrier.

For instance if only people in NYC have a problem calling you, the problem is with the local Verizon switch in NYC not ditching your number like it should. If that is not the case then maybe Vonage would need to petition its local carrier to investigate.

When you do run into an issue where the old carrier will not correct some wierd error in their system causing you grief, believe me when I say there is NOTHING Vonage can do. The other phone company will not take calls regarding your account, old or new, from anyone but you.

This sucks for Vonage because they look like the bad guy and are fairly defenseless but thats just the way it is.

Hope this helps you out



Read The Full Thread:

Make calls BUT unable to recieve


As we speak I can make a call but cannot recieve a call. Any ideas what is up with that?
Based on those results you should be good, with the exception of your QOS that is
The inability to receive calls is an issue that you are going to have to get resolved
Darrell thank you I always wondered exactly how the QOS was generated. :)
The inability to receive calls is an issue that you are going to have to get resolved
herman106, did you get your problem resolved? I also have the same problem that
Last evening the issue seemed to have resolved itself. Today is worse than yesterday,
OK, my problem has gotten niether better or worse. The last thing that tech support
If Vonage is right, I would be calling the previous phone company and find out WTH

bngdup posted "Having formerly worked in tech support for Vonage I may be able to shed some light" on 03/27/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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