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Vonage Having dealt with Vonage customer service many times over the past 6 weeks, I too
Having dealt with Vonage customer service many times over the past 6 weeks, I too can sympathize with the original poster's feelings.
Vonage customer service does suck. Easily among the worst I've ever seen, and I've seen plenty. It's not just that they outsource to India and you often have to deal with a language barrier. Even when the front line tech is understandable, they just read from scripts. There's often no underlying comprehension of whatever problem you are discussing. Sadly, even level 2 in the US can have that problem...
The Vonage " service ", however, is a different issue. It can suck or it can be excellent - but in either case doesn't necessarily have anything to do with Vonage. The problems with the "service" usually have to do with Voip and broadband in general, rather than any specific company. Voip is not a good solution in many cases, regardless of the service provider.
That being said, it is also true that Vonage is very misleading in their advertising. But you know what? So is just about every company who markets to the general public. That's the nature of sales.
Fortunately, there is this forum and lots of other info on the Internet which can educate people in advance. Of course, people shouldn't have to be doing research for everything they purchase - but there is also a 30-day trial period in the case of Vonage. Yes you can end up screwed if problems start after the 30 days, but if you really did have problems from the start there's no excuse - and if they are not providing what they advertise you can cancel and fight any charges through your CC company.
I will in no way ever defend Vonage's current practices though. Customers have a right to be mad when they get crappy customer service and/or are mislead - and Vonage is guilty of both.
Unfortunately, even if the complaint is valid, the original poster lost any credibility by assuming this was a Vonage owned site and by double posting.
Personally, I wish Vonage support was one-hundreth as helpful as the forum regulars here and posting something to try and offend them under an assumption was just..., well..., offensive.
Read The Full Thread: THIS SERVICE SUCKS. PERIOD. DON''T SIGN UP!
• We have had problems with VONAGE since we got it 6 months ago. This is absolutely
• Why would you find it desirable to offend the people here? This isn't a Vonage owned
• Vonage can only vouch for their service - not your ISP. If your ISP has problems,
• On that issue, I have some sympathy for Ncc's viewpoint. Vonage indicates in their
• I quote,"We have had problems with VONAGE since we got it 6 months ago. This is absolutely
• We can't fix stupid... and it sounds like you have more of that then anything else.
• I feel for ya, I went thru all that also in my first ......over six months.. and Customer
• You're an idiot for posting twice to defeat the word filter. This is an independant
• See that's the downfall in the original post. Hasn't read the disclaimer at the
0Voltage posted "Having dealt with Vonage customer service many times over the past 6 weeks, I too" on 12/28/2006 |
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