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Vonage Have optonline in Northern NJ. Big storm last week and cable co had to replace modem



Have optonline in Northern NJ. Big storm last week and cable co had to replace modem and issued a new one (motorola sbv5120) and now cannot connect to Vonage. I can connect to the internet through my Vonage router (rt31p2) but when it tries to sync up the phone service it does not appear that it's hitting the modem i.e. the activity lights are not blinking although the lights on the Vonage router are. Any ideas??


Speed test statistics
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Download speed: 13854264 bps
Upload speed: 1897160 bps
Quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum download pause: 91 ms
Average download pause: 1 ms
Minimum round trip time to server: 16 ms
Average round trip time to server: 71 ms

Voip test statistics
-
Jitter: you -> server: 3.5 ms
Jitter: server -> you: 8.2 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 32
Estimated MOS score: 4.0



Read The Full Thread:

New modem and now no service HELP


did they give you a manual? The sb v in your model number tells me that it also has
No, changed the ip address and still nothing
It's quite possible the same storm that took out your cable modem also took out
im not sure if i understand your current situation but have you tried? modem>PC
you can try dslreports.com they have a voip forum and a vonage forum their.

erick10520 posted "Have optonline in Northern NJ. Big storm last week and cable co had to replace modem" on 07/03/2007

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