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Vonage Has anyone seen this problem?
I had been using Vonage for months without any
Has anyone seen this problem?
I had been using Vonage for months without any problem then it started small - I couldn't call my middle daughter (413, I'm 603). I would get a dial tone, I dialed, and got no ring tone (or just 1 ring). When I look at the dashboard I see a 1 minute call. It was annoying.
Then the problem escalated. I couldn't call my 2 other daughters - both 508 area codes - or others with different area codes, 207 for example. 800 and 866 toll-free numbers are OK.
I reported it to Vonage several times:
1. Dutifully took the information but no response.
2. Weeks later. Same as #1
3. 6/12 reported yet again. was told they saw previous notes but no trouble ticket. Got to Advanced Technical Support who had me hang up and place a call while he monitored it. Got a trouble ticket number and was told the problem was escalated to engineering who usually responds within 48 hours.
4. 6/19 7 days had passed without response. I called again and after going through the polite but ineffective cutomer service rep was transfered to someone who seemed knowledgeable. He had me make a call and to wait for 3 minutes. After dialing I got 1 ring, dead air, and after about a minute a fast busy.
DL speed: 14.6 Mbps
UL speed: 369 Kbps
Quality of service: 35 %
Max/Ave DL pause: 47/8 ms
Min/Ave RTT to server: 23/48 ms
Jitter to/from server 3.4/8.2 ms
Pk loss to/fm 0%/0%
MOS 4.0
I'm about to cancel.
I've looked throughout this forum and havn't seem this problem discussed. has anyone seen it?
Read The Full Thread: Out of Area Code problem
• dead air... seems more of an Audio issue... ('cuz connection w/ both parties were
• I've never seen the port trick work, even 'though it seems to be a Vonage tech favorite.
JJJINC posted "Has anyone seen this problem?
I had been using Vonage for months without any" on 06/21/2006 |
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