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Beardy Posted:
My sister lives in
Italy, her
boyfriend is in
AL. When
travelling he
rings her by...
In The Forum:
Vonage
Topic:
Problem calling from US to Europe
On Feb 09, 2012 at 10:35:05

cust2005 Posted:
I was having
problems all
yesterday (Feb
2nd). Outbound
calls,
either: ring...
In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 03, 2012 at 10:27:48

rebus Posted:
This morning all
inbound calls from
non-Vonage numbers
are hitting my
cellphone...
In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 02, 2012 at 08:39:05

salytwo Posted:
Hello, I started
my VOIP system and
I need to connect
it to out site of
my country. How...
In The Forum:
Vonage
Topic:
how to start VOIP with Vonage
On Feb 02, 2012 at 00:13:30

Stevebo Posted:
My Comcast
Internet cable
outlet is located
in a room apart
from where my
Vonage...
In The Forum:
Vonage
Topic:
Connecting Vonage Box to Wirless Network
On Jan 31, 2012 at 20:55:18

sahabjee Posted:
Setting these
problems aside,
the FRITZ!Box is a
perfectly priced
and ideally...
In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 19:24:23

homebrews Posted:
Thanks for the
response. Here is
part of a full
page review on the
7270 which appears...
In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 15:06:45

sahabjee Posted:
Fritzbox 7390
(German company
AVM) is what you
need. It is
however not
available...
In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 14:01:29

mattlach Posted:
I have the one
that looks like
this: Not
sure what it is
called. So...
In The Forum:
Vonage
Topic:
Caller ID Passthrough to Handset?
On Jan 30, 2012 at 12:39:38

homebrews Posted:
Thanks for the
response. Do you
recommend any
combo with the
vonage router that...
In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 10:35:24

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Vonage Has anyone seen this problem? I had been using Vonage for months without any

Has anyone seen this problem?

I had been using Vonage for months without any problem then it started small - I couldn't call my middle daughter (413, I'm 603). I would get a dial tone, I dialed, and got no ring tone (or just 1 ring). When I look at the dashboard I see a 1 minute call. It was annoying.

Then the problem escalated. I couldn't call my 2 other daughters - both 508 area codes - or others with different area codes, 207 for example. 800 and 866 toll-free numbers are OK.

I reported it to Vonage several times:
1. Dutifully took the information but no response.
2. Weeks later. Same as #1
3. 6/12 reported yet again. was told they saw previous notes but no trouble ticket. Got to Advanced Technical Support who had me hang up and place a call while he monitored it. Got a trouble ticket number and was told the problem was escalated to engineering who usually responds within 48 hours.
4. 6/19 7 days had passed without response. I called again and after going through the polite but ineffective cutomer service rep was transfered to someone who seemed knowledgeable. He had me make a call and to wait for 3 minutes. After dialing I got 1 ring, dead air, and after about a minute a fast busy.

DL speed: 14.6 Mbps
UL speed: 369 Kbps
Quality of service: 35 %
Max/Ave DL pause: 47/8 ms
Min/Ave RTT to server: 23/48 ms
Jitter to/from server 3.4/8.2 ms
Pk loss to/fm 0%/0%
MOS 4.0

I'm about to cancel.

I've looked throughout this forum and havn't seem this problem discussed. has anyone seen it?

Read The Full Thread:

Out of Area Code problem

• dead air... seems more of an Audio issue... ('cuz connection w/ both parties were
• I've never seen the port trick work, even 'though it seems to be a Vonage tech favorite.

JJJINC posted "Has anyone seen this problem? I had been using Vonage for months without any" on 06/21/2006

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1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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