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Vonage Has anyone had any success with cancelling any of the fee's associated from Vonage



Has anyone had any success with cancelling any of the fee's associated from Vonage outside of disputing it with your bank/credit card company?

Let me explain my problem in a little more detail - mid January I called and talked to a rep about being able to transfer my # with "no issues". I've heard alit of good things about Vonage and figured whynot - well to make a long story short 2 months later I finally disconnected the service only to be slapped with a cancel fee of $40. This was the final straw...

Mid Jan is when I got Vonage and I was assured once again that the # transfer is no problem - days go by no conformation of my LOA - a few more days and a few phone calls later I get this Email.

*************************************************************************************
We have not received a response regarding our request for additional
information in order to process your number transfer request. If we do
not receive a resolution to the below issue(s) within 20 days your

number transfer request will be cancelled, and your temporary Vonage
number will become your permanent number


 Your phone number is setup as ISDN (Integrated Services
Digital Network) rather than as a standard phone number. You will need
to convert your number from ISDN to standard phone service in order to
proceed with transferring your phone number.


1. CALL your phone carrier and request the above feature(s) to be
removed from your line
2. CONFIRM with your phone carrier that your account has been
updated to reflect the changes
3. REPLY to this email with the confirmation number of Feature(s)
change order

Once the feature is removed from your line, we can continue with your
number transfer


Thank you for your prompt attention to this matter so that we may
process your request in the quickest manner possible.

Sincerely,


Rojer James
*************************************************************************************
Now I know for a fact I've never had ISDN - I work in IT and am very familiar with ISDN and what it is - my local carrier at the time tells me I don't have an ISDN line - in any case at this point my Wife is upset and the service has been of no use.

Here's where it gets better - at this point in Jan I called to cancel the service then only to be told that I would be slapped with some $120 device fee which I found odd at the time considering I paid for the device outright. They suggested I call back in a month after the 1st 90 days.

I called back this week because I knew it was close to this point and was told that since I supplied the device this did not apply to me but they were going to nail me with a $40.00 fee for cancel.

Anyhow the whole point of me even writing this is to find out if anyone has had an experience/issues like this and perhaps as any corporate contact name/#'s they could supply me with - Im debating have my CC company void all of the charges but I dont want to go this route because I am sure they will try and send me to collections on this.

I now have Comcast Digital Voice - it works great they literally transferred my so called ISDN # to their service in a matter of a few minutes while the tech was on-site to do the install.

Thanks for any help - Paul



Read The Full Thread:

Anyone have any success with refunds?


I, too have been subject to delay after delay in the porting of my number with no

Pfried posted "Has anyone had any success with cancelling any of the fee's associated from Vonage" on 03/21/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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