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Vonage Has anyone else experienced this problem: when we make outgoing calls, we get



Has anyone else experienced this problem: when we make outgoing calls, we get a dial tone but after dialing the number, all we get is silence (can't hear the phone ringing at the other end). The phone rings at the destination and when they pick up, they just hear silence.

Their phone line seems to get 'disconnected' for a few minutes after this happens - they can't make any outgoing calls and if I call them from a non-Vonage phone, we get their BT (or similar) voicemail that is at the exchange. After the exchange 'resets' their number, they can get our number by using 1471 and can call us back. When people call us on Vonage, everything is OK - audio works fine both ways.

I've been discussing this with Vonage on email (because I can't call their customer service number...) but they just suggest different ways to reboot the router and our ADSL modem.

Initially, this only happened with outbound calls to a few UK numbers but now we can't call UK numbers, Irish numbers, US numbers, ... Before we started having this problem, we had 12+ months of Vonage UK service with no problems.

Our setup/configuration is:

1. Location: Bangkok, Thailand with a Worcester number (01905) on Vonage UK
2. ISP: TRUE internet ADSL connection
3. Speeds: 2.5Mbps down, 512 bps up but international bandwidth is restricted in/out Thailand so we're lucky to see anything like that for international connections (see speed test results below)
4. Modem: SMC Barricade SMC7804WBRA ADSL Modem/ router/ wireless access point
5. Vonage adapter: Linksys RT31P2
6. Network: ADSL line > Barricade > Linksys (via wired connection). PC is connected to Barricade via wired connection and I also use the Barricade's WiFi connection for my laptop
7. Issues: See above - can't make outgoing calls
8. Speed test results:
Speed test statistics
-
Download speed: 153192 bps
Upload speed: 424184 bps
Quality of service: 15 %
Download test type: socket
Upload test type: socket
Maximum download pause: 686 ms
Average download pause: 122 ms
Minimum round trip time to server: 361 ms
Average round trip time to server: 1364 ms

Voip test statistics
-
Jitter: you -> server: 9.4 ms
Jitter: server -> you: 0.0 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 100.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 3.9

The speed test shows our QOS as very poor in this result but I've run the test a few times and in some cases it comes back good. The upload and download speeds also vary a lot when I run the test but I'm running it at a peak time in Thailand so congestion on the ADSL line or international gateway is probably causing that. The jitter also varies from 4ms to the 9.4ms shown here.

The problems with our Vonage connection occur at any time of day so I assume they are not related to the quality of the internet connection.

Thanks for any advice or help you can give!



Read The Full Thread:

Cannot make outgoing calls, incoming calls OK...


I have had similar problems since I started with Vonage. Despite numerous calls
I've just started to have exactly this problem - any feedback from Vonage on this?
Past couple of nights everything OK at the start but then although I was able to
I think you'll wait a long time and if they ever do get in touch it'll be to tell you
Same problem here ... 3com wireless ADSL modem 3crwdr101e-75 It can call cell
have you guys tried swapping the phone ports? it usually resolves this issue.
Yep, vonage support had us try that .. same thing.
I know this topic is too old but the problem still exists. I recently got vonage

gbbangkok posted "Has anyone else experienced this problem: when we make outgoing calls, we get" on 08/10/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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