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Vonage Had Vonage for over a year. Starting a few months ago, the amount of static on the
Had Vonage for over a year. Starting a few months ago, the amount of static on the line has become intolerable. Not every call mind you - every time you turn on the phone, the amount varies. When making a call, I find myself turning the phone off and on until I get a static-free tone. Of course, this doesn't work when someone's calling us.
Additionally, the service can be inconstant - sometimes calls will bypass our phone altogether and ring directly to my cellphone (which is where I have our service forwarded). Last night, my wife was taking a very important call when there was some clicking and then the line went dead!
A couple calls to VONAGE-HELP (in which they "made some adjustments," put me on hold for 10 minutes and then asked if it was any better) and an upgrade to my cable modem have helped a little, but not enough. If anyone can give me some advice, I would greatly appreciate it - my wife is really fed up with the inconstancy of our service, and I feel bad because I really pushed the switch in the first place.
Stats:
1. South Hadley, MA, USA
2. Comcast Cable
4. Motorola SB5100 modem
5. Linksys RTP300
6. Modem -> Linksys BEFW11S4 -> RTP300 -> Home Wiring
(I know, not ideal, but it worked fine up until a few months ago, and when I tried to reverse the two routers it fubared my network. As for the home wiring, I tried plugging a phone directly into the RTP300 and it still seemed staticy, but I would try it again if you think it will help)
Speedtest:
Worst of three Voip tests I ran:
Speed test statistics
-
Download speed: 6289560 bps
Upload speed: 2516200 bps
Quality of service: 89 %
Download test type: socket
Upload test type: socket
Maximum download pause: 74 ms
Average download pause: 2 ms
Minimum round trip time to server: 27 ms
Average round trip time to server: 29 ms
Voip test statistics
-
Jitter: you -> server: 3.5 ms
Jitter: server -> you: 8.3 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 42
Estimated MOS score: 4.0
Read The Full Thread: Random Amounts of Static and Undependable Service
• First off, make sure each power adapter is plugged into it's matching device...If
• Thanks for the response - adapters seem to be plugged into the correct devices
• Are your phones 2.4Ghz? If I am to close to my wireless router with my phone, I get
• Randbot, if you check out the cordless phone/wireless router issue and it turns
• I had exactly the same problem with my RTP300, great for two years then static!!
• tglea: Two of my phones are 2.4Ghz, but one is 900Mhz and the static occurs on all
• It sounds like your problem could very well be a device gone bad. I would give Steve48's
• I would recommend removing the BEFW11S4 completely for at least a brief test.
• call vonage and check with them if your device has the latest firmware. if not,
randbot posted "Had Vonage for over a year. Starting a few months ago, the amount of static on the" on 05/26/2007 |
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