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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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Vonage HI everyone... After expending lot of hours (I lost the count) reseting the



HI everyone...

After expending lot of hours (I lost the count) reseting the router & modem, checking cables... and read the owners manual that come with the router,

Here is my story:

I bought my router a few days ago...

It came, I installed, work just perfect...WOO HOO!! I told everyone how cool was this thing of VoIP.... Well, next day the phone leds didn't start, that mean No dial tone... mmm, something is wrong here, well I restart everything and came back to normal, again dial tone again... work fine for a couple of days, then last saturday morning... bye, bye, sayonara, adios, ciao, dial tone... since then I don't have any dial tone...

Now I get this message at my router admin voice tab:

Router still restarting. Please wait a moment.

...and No dial tone ....

I have read here that the Vonage customer service is really lame, well I sent a e-mail (explain all this and more) the same saturday and here is their response:

-
Hello,

Thank You for contacting Customer Care. We apologize for any delays or inconveniences.

Please provide more details as to what happens when you use the
service.

Sincerely,
Customer Care

-

I can get to the internet with the router, but No dial tone....

You have 3 choices (this after I read a lot of threats):

1. Pray, hope and send an e-mail to Vonage customer service and wait for a positive answer and a password to reset you router to factory settings (I already reset the router pushing for more than 5,10,20,25,30 sec.). I already sent a second e-mail to

2. Send it and wait for an exchange of router? and again pray not to have any T-Storm or electric shutdown or power charge around?

3. Wait till Vonage realease a new Firmware Version for this RT31P2??

I'm really dissapointed with this issue...

Mods: I know that there is a lot of threats open with the same problem but I also read a lot of different answers.... but maybe you can make it and sticky threat.

If any rep of Vonage customer care read this and can help me please PM me...

Thanks!! :roll:

ps. I still don't have any dial tone....

My settings:

cable modem RCA DCM245R >>> Linksys RT31P2 >>> PC



Read The Full Thread:

RT31P2 - No Dial Tone / Phone lights...


I already got some help from the Customer Care, but still having problems... 2
that message usually indicates a dead device.
Reebok: ... but the router/service work when I got it....work for 4 or 5 days....
if you want more info, that means you can connect to the vonage tftp server, and
Thanks for the input Reebok, so the dead device means that it doesn't work? I
Jpoc, I have the exact same problem as you described in your inital message.
Juice, I resolved calling & e-mailing Vonage Customer Care. They will help

jpoc posted "HI everyone... After expending lot of hours (I lost the count) reseting the" on 07/18/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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