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Vonage HI all, I wanted to post a reply in case anyone with a similar problem finds the thread
HI all, I wanted to post a reply in case anyone with a similar problem finds the thread through a search.
There was no port blocking involved, my cable company said the ports listed weren't blocked, and also said that they haven't had widespread problems with Vonage customers not being able to get their service going. So it was just us.
I have to say I'm a little miffed with vonage's customer service. After my last post, it became very difficult to get through to them, crazy wait times, disconnects and messages to call back later. Also, my number got transferred quickly so I was completely without a phone, had to borrow a cell phone when I could to try to get through.
Eventually I ended up getting through, and even after asking to be transferred to teir two again, india tech support wanted to take me through the whole "open a new internet explorer page" spiel before transferring me. This was my fifth call and probably the 8th time I'd done it without any effect, and it seemed that they kept no record of what had been tried before. I told her I was getting really angry and was about to just cancel my account. That got me immediately transferred to teir two, to a guy who, within 1 minute, said the router was dead and they'd send me a new one. Two days later, I got my new router and hooked it up and am enjoying a dial tone. :) Got to make a test call and am told the voice quality is very good.
So the cause of my problem was a DoA router. I understand Vonage doesn't want to probably spend the extra money to ship out new routers for every problem, but I still feel the amount of effort I had to go through to get one was excessive. It was a shame that I had to threaten to cancel my account before anything was done for me.
Not a disgruntled customer though. The service is *really* affordable, and had I not gotten the DoA router by chance, I'd have no complaints. I'm sure 95% of their customers hook their things up without trouble and off they go. I'm just hoping nothing happens where I have to deal with them again.
Thanks so much for all your efforts to help me out. :)
Read The Full Thread: New User, No Dialtone
• Hi all,
I'm a new user... My vital info:
- Am in St. Louis, MO USA
- Charter
• What do you hear on the phone that you've plugged into the adapter? Anything at
• We hear dead silence, though it's that type of silence that if you blow or talk into
• And what do you hear if you plug the phone into port 2 on the RTP300? If it's still
• Another thing to do is to unplug the Vonage adapter, plug it in, then let it sit by
• There's no dialtone on line two either.. We'll try the reset and/or the 15 minute
• Sounds like you might have a dead adapter there. If it's providing power to the
• Theresa, can vonage CS see your device. What I am thinking is that somehow its MAC
• I'm not sure on the MAC address issue... Theresa said she's seeing Line 1 illuminate,
• The other thing is she should be hearing the "you may have plugged into the wrong
Theresa posted "HI all, I wanted to post a reply in case anyone with a similar problem finds the thread" on 03/09/2006 |
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