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Review: My First Day With Vonage, Excellent!
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Vonage HI all, I wanted to post a reply in case anyone with a similar problem finds the thread



HI all, I wanted to post a reply in case anyone with a similar problem finds the thread through a search.

There was no port blocking involved, my cable company said the ports listed weren't blocked, and also said that they haven't had widespread problems with Vonage customers not being able to get their service going. So it was just us.

I have to say I'm a little miffed with vonage's customer service. After my last post, it became very difficult to get through to them, crazy wait times, disconnects and messages to call back later. Also, my number got transferred quickly so I was completely without a phone, had to borrow a cell phone when I could to try to get through.

Eventually I ended up getting through, and even after asking to be transferred to teir two again, india tech support wanted to take me through the whole "open a new internet explorer page" spiel before transferring me. This was my fifth call and probably the 8th time I'd done it without any effect, and it seemed that they kept no record of what had been tried before. I told her I was getting really angry and was about to just cancel my account. That got me immediately transferred to teir two, to a guy who, within 1 minute, said the router was dead and they'd send me a new one. Two days later, I got my new router and hooked it up and am enjoying a dial tone. :) Got to make a test call and am told the voice quality is very good.

So the cause of my problem was a DoA router. I understand Vonage doesn't want to probably spend the extra money to ship out new routers for every problem, but I still feel the amount of effort I had to go through to get one was excessive. It was a shame that I had to threaten to cancel my account before anything was done for me.

Not a disgruntled customer though. The service is *really* affordable, and had I not gotten the DoA router by chance, I'd have no complaints. I'm sure 95% of their customers hook their things up without trouble and off they go. I'm just hoping nothing happens where I have to deal with them again.

Thanks so much for all your efforts to help me out. :)



Read The Full Thread:

New User, No Dialtone


Hi all, I'm a new user... My vital info: - Am in St. Louis, MO USA - Charter
What do you hear on the phone that you've plugged into the adapter? Anything at
We hear dead silence, though it's that type of silence that if you blow or talk into
And what do you hear if you plug the phone into port 2 on the RTP300? If it's still
Another thing to do is to unplug the Vonage adapter, plug it in, then let it sit by
There's no dialtone on line two either.. We'll try the reset and/or the 15 minute
Sounds like you might have a dead adapter there. If it's providing power to the
Theresa, can vonage CS see your device. What I am thinking is that somehow its MAC
I'm not sure on the MAC address issue... Theresa said she's seeing Line 1 illuminate,
The other thing is she should be hearing the "you may have plugged into the wrong

Theresa posted "HI all, I wanted to post a reply in case anyone with a similar problem finds the thread" on 03/09/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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