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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Greetings all, We have to go swap out our SB5120 modem for a new one - what would



Greetings all,

We have to go swap out our SB5120 modem for a new one - what would be your recommended choice for a good stable box to perform happily with Vonage?

History in a nut shell - we've had Vonage for 3 years with only the occasional hiccups we've all put up with - however - over the past 3 months or so the phone is virtually useless. Callers can't hear us, we're choppy (problems lean in the upload end) and oft there is no dial tone.

Alas, you know not to mention Vonage when you ring Comcast for help - they're instantly to blame. Then they blame your router (even though Vonage goes right through the modem). Then your wi-fi, The internet. I wish I kept a list. Customer service seems to have a long blame list for problem protocol.

Alas, every time I ring they do concede my modem is losing signal several hundreds of times over the history of any panel of days they look at - and I see it surfing the net - connection lost - work offline or reconnect. I've done the ping thing, trace rts for latency and packet loss sublime, Voip tests run 59% to 89% QOS. But no matter - it's an intermittent problem and whenever a tech comes out - the modem is working just fine for him and he says 'they don't know what they're talking about'. Grrrr.

Now the problems are getting worse, simply surfing the net is a chore - pages won't load - won't load - hit refresh - almost - hit refresh or resubmit and good - you finally get there. Offline notifications etc.

I explained this to a Comcast rep last night, noting every hoop we've been put through the last 3 months to no avail - the ONLY thing which has not been done is the modem swapped out - and we do see a problem with the modem. He said it would cost us to send a tech out to replace our modem - despite him gazing at Dx after Dx of the thing losing signal - it's 'not company policy to come and replace it'. So - I guess it IS company policy for Comcast customers to lose signal hundreds of times of a day. If we want the box swapped out (we rent it) then WE have to drag our butts to the not so local Comcast office and swap it out ourselves.

I have read on this forum the SB5120 over time does lose it's resolve with Comcast routers and suffers packet loss so I would prefer a different model - anyone with tried and true experience with another model that Comcast should have in stock?

Thanks to everyone for being there and any info you may provide - much appreciated!

Gina in the Boston area



Read The Full Thread:

Need new modem recommendation please


Hi Gina, I use the Motorola SB5120, in fact Comcast actually recommends this
Thank you for replying - yes, we have been through this and where it's intermittent
Thank you for replying - yes, we have been through this and where it's intermittent
pages won't load - after 15 min I had to hit the submit button again as it was stalling
It took me a while to be able to sign back on to this page...most likely a server issue
I agree with Darrell, you should request a tech come out to your house and check

Gina516 posted "Greetings all, We have to go swap out our SB5120 modem for a new one - what would" on 07/28/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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