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Vonage Greetings all,
We have to go swap out our SB5120 modem for a new one - what would
Greetings all,
We have to go swap out our SB5120 modem for a new one - what would be your recommended choice for a good stable box to perform happily with Vonage?
History in a nut shell - we've had Vonage for 3 years with only the occasional hiccups we've all put up with - however - over the past 3 months or so the phone is virtually useless. Callers can't hear us, we're choppy (problems lean in the upload end) and oft there is no dial tone.
Alas, you know not to mention Vonage when you ring Comcast for help - they're instantly to blame. Then they blame your router (even though Vonage goes right through the modem). Then your wi-fi, The internet. I wish I kept a list. Customer service seems to have a long blame list for problem protocol.
Alas, every time I ring they do concede my modem is losing signal several hundreds of times over the history of any panel of days they look at - and I see it surfing the net - connection lost - work offline or reconnect. I've done the ping thing, trace rts for latency and packet loss sublime, Voip tests run 59% to 89% QOS. But no matter - it's an intermittent problem and whenever a tech comes out - the modem is working just fine for him and he says 'they don't know what they're talking about'. Grrrr.
Now the problems are getting worse, simply surfing the net is a chore - pages won't load - won't load - hit refresh - almost - hit refresh or resubmit and good - you finally get there. Offline notifications etc.
I explained this to a Comcast rep last night, noting every hoop we've been put through the last 3 months to no avail - the ONLY thing which has not been done is the modem swapped out - and we do see a problem with the modem. He said it would cost us to send a tech out to replace our modem - despite him gazing at Dx after Dx of the thing losing signal - it's 'not company policy to come and replace it'. So - I guess it IS company policy for Comcast customers to lose signal hundreds of times of a day. If we want the box swapped out (we rent it) then WE have to drag our butts to the not so local Comcast office and swap it out ourselves.
I have read on this forum the SB5120 over time does lose it's resolve with Comcast routers and suffers packet loss so I would prefer a different model - anyone with tried and true experience with another model that Comcast should have in stock?
Thanks to everyone for being there and any info you may provide - much appreciated!
Gina in the Boston area
Read The Full Thread: Need new modem recommendation please
• Hi Gina,
I use the Motorola SB5120, in fact Comcast actually recommends this
• Thank you for replying - yes, we have been through this and where it's intermittent
• Thank you for replying - yes, we have been through this and where it's intermittent
• pages won't load - after 15 min I had to hit the submit button again as it was stalling
• It took me a while to be able to sign back on to this page...most likely a server issue
• I agree with Darrell, you should request a tech come out to your house and check
Gina516 posted "Greetings all,
We have to go swap out our SB5120 modem for a new one - what would" on 07/28/2006 |
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