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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage Greetings all, We have to go swap out our SB5120 modem for a new one - what would

Greetings all,

We have to go swap out our SB5120 modem for a new one - what would be your recommended choice for a good stable box to perform happily with Vonage?

History in a nut shell - we've had Vonage for 3 years with only the occasional hiccups we've all put up with - however - over the past 3 months or so the phone is virtually useless. Callers can't hear us, we're choppy (problems lean in the upload end) and oft there is no dial tone.

Alas, you know not to mention Vonage when you ring Comcast for help - they're instantly to blame. Then they blame your router (even though Vonage goes right through the modem). Then your wi-fi, The internet. I wish I kept a list. Customer service seems to have a long blame list for problem protocol.

Alas, every time I ring they do concede my modem is losing signal several hundreds of times over the history of any panel of days they look at - and I see it surfing the net - connection lost - work offline or reconnect. I've done the ping thing, trace rts for latency and packet loss sublime, Voip tests run 59% to 89% QOS. But no matter - it's an intermittent problem and whenever a tech comes out - the modem is working just fine for him and he says 'they don't know what they're talking about'. Grrrr.

Now the problems are getting worse, simply surfing the net is a chore - pages won't load - won't load - hit refresh - almost - hit refresh or resubmit and good - you finally get there. Offline notifications etc.

I explained this to a Comcast rep last night, noting every hoop we've been put through the last 3 months to no avail - the ONLY thing which has not been done is the modem swapped out - and we do see a problem with the modem. He said it would cost us to send a tech out to replace our modem - despite him gazing at Dx after Dx of the thing losing signal - it's 'not company policy to come and replace it'. So - I guess it IS company policy for Comcast customers to lose signal hundreds of times of a day. If we want the box swapped out (we rent it) then WE have to drag our butts to the not so local Comcast office and swap it out ourselves.

I have read on this forum the SB5120 over time does lose it's resolve with Comcast routers and suffers packet loss so I would prefer a different model - anyone with tried and true experience with another model that Comcast should have in stock?

Thanks to everyone for being there and any info you may provide - much appreciated!

Gina in the Boston area

Read The Full Thread:

Need new modem recommendation please

Hi Gina, I use the Motorola SB5120, in fact Comcast actually recommends this
Thank you for replying - yes, we have been through this and where it's intermittent
Thank you for replying - yes, we have been through this and where it's intermittent
pages won't load - after 15 min I had to hit the submit button again as it was stalling
It took me a while to be able to sign back on to this page...most likely a server issue
I agree with Darrell, you should request a tech come out to your house and check

Gina516 posted "Greetings all, We have to go swap out our SB5120 modem for a new one - what would" on 07/28/2006

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