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MK_TO Posted:
On the Vonage
Canada web site,
it states that
outbound calls
from my Vonage
home
...

In The Forum:
Vonage Canada
Topic:
Outbound Caller ID
On Mar 27, 2015 at 10:23:31

xfilesera Posted:
Customer Care
yesterday and was
told that the
conference calling
feature is being
...

In The Forum:
VoIP Feature Wish List
Topic:
Do Not Disburb
On Mar 27, 2015 at 07:05:16

hasan Posted:
...
In The Forum:
Vonage Canada
Topic:
BD||INDIA||PK DIRECT ROUTE PROVIDE
On Mar 26, 2015 at 08:17:23

RajeshCO27 Posted:
Hey, I have
built a PBX by
using the Ozeki
SDK and and want
to connect it to
my
...

In The Forum:
Vonage
Topic:
SIP trunking issue: authentication problem (CUCM & own P
On Mar 26, 2015 at 07:30:31

OPT Posted:
...
In The Forum:
Vonage
Topic:
Optima Saver Bandwidth Optimizer Service
On Mar 11, 2015 at 06:50:50

sunnyshazy Posted:
thansk for this
post . . .. . . .
_______
____ sunny
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
Xlite 4.5 configuration
On Mar 10, 2015 at 06:46:45

miter Posted:
since Voicewing is
going bye bye (or
at least in the
process of
switching). So far
...

In The Forum:
Vonage
Topic:
Playing message wav files?
On Mar 03, 2015 at 01:55:00

Gogi22 Posted:
I don't believe
that becoming a
public company
would have a
negative effect on
...

In The Forum:
Vonage Stock
Topic:
Vonage IPO
On Feb 27, 2015 at 01:15:13

kdf55 Posted:
No. It is a 2 year
contract that you
are locked in to.
The first year is
discounted,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 26, 2015 at 11:25:40

breetlee Posted:
I am thinking
about having a
family member get
DirecTV. The
$29.99 plan looks
good,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 23, 2015 at 01:40:36


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Vonage Greetings all, I am writing with updated info on Vonage customer support.



Greetings all,

I am writing with updated info on Vonage customer support. Having been a customer of theirs for 2 years, I was ready to move my final residential line to Vonage back in January. BIG MISTAKE!!!

Somewhere between January 15th and April 15th, Vonage decided to go from good to worse than any telco in history. They have grown too much for their britches with all their advertising.

HERE ARE SOME PHONE NUMBERS TO KNOW:

- Standard support - 1-VONAGE-HELP (Good luck. Minimum hold time is 30 minutes. Techs will tell you to call before 5 AM if you want to talk to someone in reasonable time.)

- Executive Response Team - 732-333-1621 (Again, good luck. This is a voice mail box for supposedly escalated service. Escalated service is not replying within 1 week at the current time.)

- Corporate HQ - 732-528-2600 (Again, good luck. The receptionist directs all calls automatically to 1-VONAGE-HELP if they learn you are a customer. Ask for somebody specific. FYI - at this number they have never heard of the Executive Response Team and do not have any of those employees on their directory.

NOW THE JUICY STUFF...

- The Vonage Number Transfer Dept - 732-528-2626. Again, a voice mail box.

- Mike Tribolet (a.k.a. Trib) - 732-528-2630. This is the EVP of Operations for the company. This guy needs to learn what it means to be so inundated with calls that he can't respond fast enough... like Vonage's Customer Support group. Call him... or his assistant Renee at 732-528-2650.

WHY DO I SHARE THIS? Because these folks have no clue what it means to clean up and be accountable for messes they make. I have a number transfer that is now going on 3+ months from Qwest. The problem is Vonage and not the other carriers (contrary to what they tell you). Their internal notes are beyond pathetic. FYI - I've already transferred another Qwest number to them within 4 weeks.

CALL CORPORATE AND BE HEARD. THESE FOLKS NEED TO FIGURE OUT HOW TO RUN A CALL CENTER. WHY? Because right now every other telco in the nation is doing it better than them. They aren't even hitting 3 nines.

Good luck and may the force be with you.



Read The Full Thread:

Who To Call When Vonage Customer Support Fails


To add insult to injury... A message to Mike Tribolet resulted in a phone call
When customer support or technical support fails..... You come here! Whining
I'll give those numbers a week before they are shut off. No offense the exectutives

AJF posted "Greetings all, I am writing with updated info on Vonage customer support." on 04/26/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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