Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
kdf55 Posted:
Vonage is
reporting that
call blocking is
FINALLY on it's
way. https://co
mmunity.vonage.com
/posts
...

In The Forum:
Vonage
Topic:
Vonage announces call blocking coming soon!
On Jan 23, 2015 at 11:39:03

kdf55 Posted:
The problem may be
your internet
connection, not
Vonage. Have your
internet service
...

In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 23, 2015 at 11:32:45

kdf55 Posted:
Yes you can....
In The Forum:
Vonage
Topic:
Taking Vonage adapter to vacation home
On Jan 23, 2015 at 11:31:02

TheBear Posted:
I am trying to
configure the
recommended x-lite
software on my
laptop for use
with
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
Xlite 4.5 configuration
On Jan 22, 2015 at 13:40:15

nichole Posted:
We had also faced
a lot of problem
sending emails and
fax initially but
when we used
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Fax Problems
On Jan 11, 2015 at 22:50:46

arbiter Posted:
1. NY, USA 2.
Time Warner Cable,
Cable 3. Upload:
2.18 Mbps
Download: 21.12
...

In The Forum:
Vonage
Topic:
Internet, wired and wireless, consistently disconnects!
On Jan 05, 2015 at 13:32:55

Utteru Posted:
...
In The Forum:
Vonage
Topic:
Click to call iPhone App
On Jan 05, 2015 at 07:00:41

nichole Posted:
Does this really
work for the
security of our
homes? If so then
I think it will be
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Broadband Monitoring of Home Alarm Systems
On Dec 31, 2014 at 23:17:41

Cagatey01 Posted:
Place another test
call. If there's
still no caller Id
information on the
current
...

In The Forum:
Report A Forum Bug
Topic:
Outbound Links Turned Off
On Dec 31, 2014 at 22:44:56

sahm24 Posted:
As of last Friday,
all of our
incoming calls are
being immediately
redirected
...

In The Forum:
Vonage
Topic:
Calls auto transferring to cell phone
On Dec 31, 2014 at 17:19:29


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage Greetings all, I am writing with updated info on Vonage customer support.



Greetings all,

I am writing with updated info on Vonage customer support. Having been a customer of theirs for 2 years, I was ready to move my final residential line to Vonage back in January. BIG MISTAKE!!!

Somewhere between January 15th and April 15th, Vonage decided to go from good to worse than any telco in history. They have grown too much for their britches with all their advertising.

HERE ARE SOME PHONE NUMBERS TO KNOW:

- Standard support - 1-VONAGE-HELP (Good luck. Minimum hold time is 30 minutes. Techs will tell you to call before 5 AM if you want to talk to someone in reasonable time.)

- Executive Response Team - 732-333-1621 (Again, good luck. This is a voice mail box for supposedly escalated service. Escalated service is not replying within 1 week at the current time.)

- Corporate HQ - 732-528-2600 (Again, good luck. The receptionist directs all calls automatically to 1-VONAGE-HELP if they learn you are a customer. Ask for somebody specific. FYI - at this number they have never heard of the Executive Response Team and do not have any of those employees on their directory.

NOW THE JUICY STUFF...

- The Vonage Number Transfer Dept - 732-528-2626. Again, a voice mail box.

- Mike Tribolet (a.k.a. Trib) - 732-528-2630. This is the EVP of Operations for the company. This guy needs to learn what it means to be so inundated with calls that he can't respond fast enough... like Vonage's Customer Support group. Call him... or his assistant Renee at 732-528-2650.

WHY DO I SHARE THIS? Because these folks have no clue what it means to clean up and be accountable for messes they make. I have a number transfer that is now going on 3+ months from Qwest. The problem is Vonage and not the other carriers (contrary to what they tell you). Their internal notes are beyond pathetic. FYI - I've already transferred another Qwest number to them within 4 weeks.

CALL CORPORATE AND BE HEARD. THESE FOLKS NEED TO FIGURE OUT HOW TO RUN A CALL CENTER. WHY? Because right now every other telco in the nation is doing it better than them. They aren't even hitting 3 nines.

Good luck and may the force be with you.



Read The Full Thread:

Who To Call When Vonage Customer Support Fails


To add insult to injury... A message to Mike Tribolet resulted in a phone call
When customer support or technical support fails..... You come here! Whining
I'll give those numbers a week before they are shut off. No offense the exectutives

AJF posted "Greetings all, I am writing with updated info on Vonage customer support." on 04/26/2005

Vonage Service Plans


Vonage VoIP Members
Members List Members
New ShaniPatin
New Today 44
Yesterday 57
Total 86782

Who Is On Site
Visitors 151
Members 1
Total 152


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 4.37
Change:   0.00
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.89 Seconds and 423 Pages In The Last 60 Seconds
The Vonage VoIP Forum