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UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
...
In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40


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Vonage Greetings all, I am writing with updated info on Vonage customer support.



Greetings all,

I am writing with updated info on Vonage customer support. Having been a customer of theirs for 2 years, I was ready to move my final residential line to Vonage back in January. BIG MISTAKE!!!

Somewhere between January 15th and April 15th, Vonage decided to go from good to worse than any telco in history. They have grown too much for their britches with all their advertising.

HERE ARE SOME PHONE NUMBERS TO KNOW:

- Standard support - 1-VONAGE-HELP (Good luck. Minimum hold time is 30 minutes. Techs will tell you to call before 5 AM if you want to talk to someone in reasonable time.)

- Executive Response Team - 732-333-1621 (Again, good luck. This is a voice mail box for supposedly escalated service. Escalated service is not replying within 1 week at the current time.)

- Corporate HQ - 732-528-2600 (Again, good luck. The receptionist directs all calls automatically to 1-VONAGE-HELP if they learn you are a customer. Ask for somebody specific. FYI - at this number they have never heard of the Executive Response Team and do not have any of those employees on their directory.

NOW THE JUICY STUFF...

- The Vonage Number Transfer Dept - 732-528-2626. Again, a voice mail box.

- Mike Tribolet (a.k.a. Trib) - 732-528-2630. This is the EVP of Operations for the company. This guy needs to learn what it means to be so inundated with calls that he can't respond fast enough... like Vonage's Customer Support group. Call him... or his assistant Renee at 732-528-2650.

WHY DO I SHARE THIS? Because these folks have no clue what it means to clean up and be accountable for messes they make. I have a number transfer that is now going on 3+ months from Qwest. The problem is Vonage and not the other carriers (contrary to what they tell you). Their internal notes are beyond pathetic. FYI - I've already transferred another Qwest number to them within 4 weeks.

CALL CORPORATE AND BE HEARD. THESE FOLKS NEED TO FIGURE OUT HOW TO RUN A CALL CENTER. WHY? Because right now every other telco in the nation is doing it better than them. They aren't even hitting 3 nines.

Good luck and may the force be with you.



Read The Full Thread:

Who To Call When Vonage Customer Support Fails


To add insult to injury... A message to Mike Tribolet resulted in a phone call
When customer support or technical support fails..... You come here! Whining
I'll give those numbers a week before they are shut off. No offense the exectutives

AJF posted "Greetings all, I am writing with updated info on Vonage customer support." on 04/26/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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