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Vonage Greetings:
My business recently switched to Vonage. So far, it has been a
Greetings:
My business recently switched to Vonage. So far, it has been a rough ride.
The current problem is a deal breaker. Unless we can resolve it, we are kicking Vonage to the curb.
We need to be able to roll calls. We have four lines and two four line phones. When we answer a call that needs to be rolled (ie, connected to someone outside of the office, a call which we listen in on) we put the call on hold, open a new line, and call the guy we need to connect to, hitting conference to connect them, then muting our line so we can hear the call but not be heard.
The issues is, while WE can hear both parties just fine, neither party on the call can hear each other very well, usually complaining that they are very faint. This MUST be fixed or we're done.
What can I do to resolve this issue?
Here are my Voip scores:
Speed test statistics
-
Download speed: 730936 bps
Upload speed: 564408 bps
Quality of service: 54 %
Download test type: socket
Upload test type: socket
Maximum download pause: 197 ms
Average download pause: 25 ms
Minimum round trip time to server: 91 ms
Average round trip time to server: 103 ms
Voip test statistics
-
Jitter: you -> server: 6.2 ms
Jitter: server -> you: 8.2 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 2.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 9
Estimated MOS score: 3.6
Read The Full Thread: 3-way calls are faint
• What happens if you simply use the Vonage 3-way calling feature?
• I am not familar with the Vonage 3-way calling feature.
• To use 3-Way Calling you dial your call as you normally would. When you need a third
• I should have thought of this, but does it work if the original call is incoming?
• While that 3-way calling feature is nifty, our business still needs to be able
• Are each of the calls OK from your point of view, before you try to connect them?
• One thing I've noticed with Vonage: The person talking to the Vonage customer
• This may be an issue with the lower line voltage being supplied by the adapter,
trilogyent posted "Greetings:
My business recently switched to Vonage. So far, it has been a" on 02/06/2007 |
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