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Vonage Greetings I've tried every troubleshooting tip in "Features" several times.



Greetings

I've tried every troubleshooting tip in "Features" several times. But outbound calls still get dropped after 90-120 seconds - every time. It's been going on for over a week.


Location : Bangor, Maine
ISP: Adelphia Cable
1.5 - 3.5 Mbps
Modem: RCA DCM 315R
Adapter: Linksys RT P1 32
Adapter is plugged into switched port of Microsoft 802.11B wireless router. It won't work at all when plugged directly to modem, or between modem and router.

Vonage's speed test won't run - though my Java is all up to date.


Here's another I Googled:


Speed test statistics
-
Download speed: 3106840 bps
Upload speed: 443840 bps
Quality of service: 96 %
Download test type: socket
Upload test type: socket
Maximum download pause: 51 ms
Average download pause: 11 ms
Minimum round trip time to server: 72 ms
Average round trip time to server: 142 ms

Voip test statistics
-
Jitter you -> server: 6.3 ms
Jitter server -> you: 8.6 ms
Packet loss you -> server: 0.0 %
Packet loss server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 3.9


I've had it for 15 months with no problems at all. This test seems to point at a hardware issue. But what do I know?

I will try Walmart today for another adapter. (They're good about returns....)

Thanks.



Read The Full Thread:

Dropped Outbound calls


pls try this, this might help you. pls contact your internet service provider
Thank you for your time. I can't call my ISP - no phone. But it was all fine for 15 months.
Hi, There is no need to call CS, you can register it online by choosing retail
If I could find such a link, I would click it. After much searching, I found a list
OMG - what a nightmare. I went throught the activation wizard and set up my new adapter.
But wait!!! On the 7th reset, it suddenly started to work. Wil it KEEP working???
My guess is that when you registered the new adapter Vonage immediately discontinued
OH! Please, pLease please let that be it! It cost more than $30 in pay-as-you-go
Was the original adapter from Walmart? If so, they might agree to take it back.

Mainer posted "Greetings I've tried every troubleshooting tip in "Features" several times." on 06/06/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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