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Vonage Greetings, I have had Verizon FIOS Broadband (15 Mbps download/2 Mbps upload)



Greetings,

I have had Verizon FIOS Broadband (15 Mbps download/2 Mbps upload) and also using Vonage for more than a year now.

Lately, wife has been complaining about poor quality of international calls (mostly to Brazil). More than half the time, calls to Brazil would be choppy, can't hear one another, and sometimes drop calls. Sometimes when dialing calls to Brazil and Thailand, calls just won't go through or get connected. Yet I am able to dial and get connected using my cell phone. So I believe the problem is related with Vonage (or the use of VOIP).

Anyway, I am simply trying to find a solution to this problem other than going back to using the land line (which I don't want to do if I can find a solution).

Anyone using Verizon FIOS with Vonage having similar problems ?

How can I solve the problems I have or improve the quality of service ?

Will Broadband Booster devices such as the one from Hawking
Technology, http://www.compusa.com/products/product_info.asp?product_code=332637&pfp=cat3 help solve my problem ?

If Yes, has anyone with Verizon FIOS and Vonage tried it ?

The instructions seems to suggest that it would only work as a device between Cable/DSL Modem and your router. I don't have a Cable/DSL Modem, all I have is a (wireless) router. So will this work and where do I plug it in ? Can I plug this in before the router ?

For more info on my configuration see below:

With Verizon FIOS, there is no cable moden or DSL modem. From Optical Network Device (ONT) comes an ethernet CAT5 wire which is hooked up to Verizon supplied (D-Link DI-624) wireless router (with 4 wired ethernet ports). And this D-Link router does not seem to have Qos configuration feature. I used one of the ethernet port to connect the Vonage phone adaptor. A PC is also connected via wired ethernet port. A mac is connected wirelessly.

I would appreciate comments and advice on how I could improve the voice quality of Vonage.

Thanks.



Read The Full Thread:

Verizon FIOS and Vonage


The only way this could be a FiOS problem is if the international calls are being
I have comcast 8MB/s download and 768Kbps upload and calls to Brazil are also choppy.

oz_80 posted "Greetings, I have had Verizon FIOS Broadband (15 Mbps download/2 Mbps upload)" on 05/08/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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