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Vonage Great lists.
Why I stay:
1) voice Messages received by email. This is a godsend
Great lists.
Why I stay:
1) voice Messages received by email. This is a godsend for me. As a consultant I am rarely home, getting my messages by email at my clients workplace let me offer great service. I usually call using the clients phone, my cell, or my "home" (unlimited) phone, so 500 Min is plenty for me.
2) Two lines for 68.35$ (tax included).
3) The 'office' and 'home' phones are in 2 different area codes, but rings in the same home. Everyone assumes my office is downtown.
4) I moved recently. Soon as the Internet was on, I connected the Vonage box and had a phone. No additional fee (other than a 50$ fee by my ISP grrrrr).
Why I would leave:
1) I think the 20$ in the US should be matched. Or at least 25$ Can. This one is major for me since the US and CAN $ are now equal. My feelings are only curbed by how much money Vonage is loosing every month (Ouch!).
[edit to add:]
2) 800-# NOT WORKING. Many government employees leaves me messages with "My name is John doe, Please call me at 800-123-1234 regarding X". Every single time I cannot call back. This is a big problem when X regards any tax or perceived due monies (minimum penalties and interests). Same goes for my banks, and numerous other services, but at least they have non-800 equivalent on their Web site and are well listed. Try to hunt down a gov employee based on a name and an 800 number. I get laugh at often. Took me 3 days once, and a minimum or 2 hours each time (when I just don't give up).
3) Call quality is still "iffy", but a lot better than 18 months ago. About 5% of calls now are not too good. Worst calls originate from Cell phones or other VOIP (not Vonage).
4) Tech support not so great, even a supervisor never called back as promised. I actually analyzed and found the problem for them and gave a solution (they agreed). I ended up re-purchasing another equipment. Never had another problem (other than call quality), so I guess they can afford bad tech support if they don't need them.
Read The Full Thread: Why staying with Vonage?
• Reading about quite a few problems some folks are experiencing with Vonage, why
• A few years ago, I lived in north Texas and had Southwestern Bell (SBC).
During
• I, for one, did get rid of them. A trial with Unitz showed Unitz's service to be significantly
• Why keep Vonage?
1) Because it works, at least when my ISP works. Other than
• Because Vonage works, and it works good. I know exactly what my bill is every month,
• I am with staying with Vonage because of several reasons:
1. The Price, $39.99
• No better solution for Canadian snowbirds who spent their winters in the sunny
• 14 months and counting for me that Vonage has been my only phone line at home. First
RickyLi posted "Great lists.
Why I stay:
1) voice Messages received by email. This is a godsend" on 09/26/2007 |
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