 |
 | Vonage Forum Menu |
| | |
| Vonage Forums |
|
|
| | | |
| Vonage In The News |
| | |
| Vonage Customer Reviews |
| | |
| |
Vonage Great information...
Here's what I have...
1. Called Vonage support
Great information...
Here's what I have...
1. Called Vonage support - they now outsource initial support to some asian country (India or some country). They are reading from a script and database on their screen and can't understand a thing you say. Similar to above, they continually ask how your network is setup when you tell them specifically that its a router problem and it can't hold onto the default gateway. "Do you have a cable or dsl modem?" they ask. You tel them you have a T1 and the phone router needs a static ip as there are no Internet DHCP machines... the answer back? "So do you have a cable or dsl modem and why can't you use dynamic IP?". Sigh. Asking for an American tech support person got me someone who stated that its a known bug with the Vonage rtp300 and they have no fix. He'll look into it and get back to me. Never did. Sigh.
2. Call back the next day to see what's up and get the foreign morons. I immediately ask to be transferred to America. I'm put on hold for two minutes and another person with less of a heavy accent picks up. I hear the same background noise that the first foreign idiot had and ask if the person I'm talking to is in the US. He states he is so I ask him what city and state he's in and how's the weather? Mumble mumble... click. He hung up on me! Sigh.
3. Call back again and immediately ask to be transferred to America or I'll buy a ticket right now and come over to wherever they are and kick his butt! I finally get someone in the US. Would you believe, he asks the same things! I tell him I have a T1 and he demands to know whether I use a cable or dsl modem. Sigh. I ask for his supervisor. He doesn't transfer me but still attempts to know my network setup and asks why I can't use dynamic IP (by the way, we have three Vonage lines so I can't simply hide behind another router, of which we have many in our office... we need to be out on the dmz). I scream that I either talk to his supervisor or he will be fired within the day. Finally, a supervisor gets on and asks about my network... deep breaths. I explain everything and tell him its a router issue not holding the default gateway. "Did you try rebooting it? Resetting it? Hardware vs. software reset?" I did it all. Ok... we'll ship out a new one and you send back the old. FINALLY! I get the first American tech support person to arrange the shipping where he admits its his first day and he doesn't know anything about networks. Sigh.
4. Be forewarned. Vonage will ship you the replacement hardware but won't pay for shipping back to them unless you ask for a $10 credit on your account to cover their defective device shipping. It wasn't your fault but you are expected to pay shipping. All this while you have no service too! Ask for a half month credit for the downtime!
So... in conclusion, there is no known fix for this broken router issue. The latest firmware doesn't fix it and might not cause it. But the hardware is not reliable when it goes bad. What I got from the supervisor is that once the device is set and is running for a long time, re-ip-ing the box probably won't work. Knowing this ahead of time might help you out.
Also, avoid the headaches. Immediately request a transfer to Vonage in america and if you get a dunce on the American side, request a supervisor.
Hey Vonage, if you're listening, get rid of the foreign "help". They suck, they only piss us off at Vonage and make us consider alternatives. Treat us right and we'll stay with you. Abuse us and we're gone! You're a commodity so don't screw up on the customer service. Dell learned that lesson quickly.
Good luck all!
Read The Full Thread: RPT300 default gateway always at 0.0.0.0
• RPT300 firmware 1.00.55 and has been working fine... new T1 in office so we went
• This may not be the best solution, but can you try to set this information statically?
• try to do a factory reset, sometimes that fixes issues where values get stuck in
• screw calling up for that ! log into the router's configuration page, under administration,
• lol i didn't know the password was the same for everyone! thanks for the info. 8)
• Thanks for all the replies!
I did do a reset using the button on the back...
• I too am having that problem - both with my router and with the Vonage Tech support
• I've been trying to figure out whether the WRTP54G, the RTP300, and the other Linksys
• Thanks. I'll try it. Excessive happiness is what I'm looking for.
djboca posted "Great information...
Here's what I have...
1. Called Vonage support" on 12/20/2005 |
|
|
| |
| Vonage Service Plans |
| | |
| Vonage VoIP Members |
|
 Members
 New JODI
 New Today 3
 Yesterday 5
 Total 64287
 Who Is On Site
 Visitors 154
 Members 0
 Total 154
Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums | | | |
| Vonage Stock Price |
|
Value: 1.70
Change:  -0.03
Up to 15 Minute Delay | | | |
| Site Search |
| | |
|
|
Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.36 Seconds and 238 Pages In The Last 60 Seconds
The Vonage VoIP Forum
|
