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In The Forum:
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Topic:
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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Great information... Here's what I have... 1. Called Vonage support



Great information...

Here's what I have...

1. Called Vonage support - they now outsource initial support to some asian country (India or some country). They are reading from a script and database on their screen and can't understand a thing you say. Similar to above, they continually ask how your network is setup when you tell them specifically that its a router problem and it can't hold onto the default gateway. "Do you have a cable or dsl modem?" they ask. You tel them you have a T1 and the phone router needs a static ip as there are no Internet DHCP machines... the answer back? "So do you have a cable or dsl modem and why can't you use dynamic IP?". Sigh. Asking for an American tech support person got me someone who stated that its a known bug with the Vonage rtp300 and they have no fix. He'll look into it and get back to me. Never did. Sigh.

2. Call back the next day to see what's up and get the foreign morons. I immediately ask to be transferred to America. I'm put on hold for two minutes and another person with less of a heavy accent picks up. I hear the same background noise that the first foreign idiot had and ask if the person I'm talking to is in the US. He states he is so I ask him what city and state he's in and how's the weather? Mumble mumble... click. He hung up on me! Sigh.

3. Call back again and immediately ask to be transferred to America or I'll buy a ticket right now and come over to wherever they are and kick his butt! I finally get someone in the US. Would you believe, he asks the same things! I tell him I have a T1 and he demands to know whether I use a cable or dsl modem. Sigh. I ask for his supervisor. He doesn't transfer me but still attempts to know my network setup and asks why I can't use dynamic IP (by the way, we have three Vonage lines so I can't simply hide behind another router, of which we have many in our office... we need to be out on the dmz). I scream that I either talk to his supervisor or he will be fired within the day. Finally, a supervisor gets on and asks about my network... deep breaths. I explain everything and tell him its a router issue not holding the default gateway. "Did you try rebooting it? Resetting it? Hardware vs. software reset?" I did it all. Ok... we'll ship out a new one and you send back the old. FINALLY! I get the first American tech support person to arrange the shipping where he admits its his first day and he doesn't know anything about networks. Sigh.

4. Be forewarned. Vonage will ship you the replacement hardware but won't pay for shipping back to them unless you ask for a $10 credit on your account to cover their defective device shipping. It wasn't your fault but you are expected to pay shipping. All this while you have no service too! Ask for a half month credit for the downtime!

So... in conclusion, there is no known fix for this broken router issue. The latest firmware doesn't fix it and might not cause it. But the hardware is not reliable when it goes bad. What I got from the supervisor is that once the device is set and is running for a long time, re-ip-ing the box probably won't work. Knowing this ahead of time might help you out.

Also, avoid the headaches. Immediately request a transfer to Vonage in america and if you get a dunce on the American side, request a supervisor.

Hey Vonage, if you're listening, get rid of the foreign "help". They suck, they only piss us off at Vonage and make us consider alternatives. Treat us right and we'll stay with you. Abuse us and we're gone! You're a commodity so don't screw up on the customer service. Dell learned that lesson quickly.

Good luck all!



Read The Full Thread:

RPT300 default gateway always at 0.0.0.0


RPT300 firmware 1.00.55 and has been working fine... new T1 in office so we went
This may not be the best solution, but can you try to set this information statically?
try to do a factory reset, sometimes that fixes issues where values get stuck in
screw calling up for that ! log into the router's configuration page, under administration,
lol i didn't know the password was the same for everyone! thanks for the info. 8)
Thanks for all the replies! I did do a reset using the button on the back...
I too am having that problem - both with my router and with the Vonage Tech support
I've been trying to figure out whether the WRTP54G, the RTP300, and the other Linksys
Thanks. I'll try it. Excessive happiness is what I'm looking for.

djboca posted "Great information... Here's what I have... 1. Called Vonage support" on 12/20/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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