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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Granted, I've only had to contact them a few times. I signed up by calling Vonage,



Granted, I've only had to contact them a few times. I signed up by calling Vonage, I called about some problem back in the past, and a few days ago I called them yet again.

My most recent experience came from a voicemail related problem. I had a few voicemails, listened to them, then attempted to delete them using the web interface. I received an error, but the voicemails were deleted. Unfortunately, I was still receiving a stutter tone on my phone and the voicemail indicator light was still lit. I checked the web interface again, and my voicemail box was empty. I called voicemail to see if they were there, but again, empty. The stutter and indicator light persisted for a day or so.

It was a slight annoyance, so I called up Vonage (the VONAGE-HELP number). None of the options quite fit what I needed, so I hit 0 on the main menu. This actually got me through to somebody (I think I had to hit it a couple times). I IMMEDIATELY GOT A PERSON ON THE LINE. I believe the person was in New Jersey (not offshore). I explained my problem, but I could tell she was not a techie. She told me she'd "open a ticket" and entered my information into her system. When she was done, she asked if there was anything else she could do.

Based on others experiences I have read about on this forum, I decided to be a bit more aggressive and asked her to transfer me to technical support. This way, I had a ticket and could possibly get somebody in tech support to help me. She transferred me to tech support and, once again, THE CALL WAS IMMEDIATELY ANSWERED . Once again I had to explain the situation, and he immediately suggested I turn off voicemail and turn it on again. This was such an obvious answer, I felt pretty stupid. I ended the call with him, promising to call back if it didn't work.

Needless to say, his solution worked immediately.

My experience with Vonage CS has, thus far, not lived "down to" the expectations that other posts on this forum have painted for me. I can only say these people are getting really, really unlucky when they call Vonage; I don't believe I am in the minority here.

My calls have all been answered in a prompt manner. While the first person who answered on my recent call didn't seem too bright (it took her forever to type up my ticket and she used some really weird language), the tech support guy I was transferred to obviously knew his stuff.



Read The Full Thread:

Why all the negative customer service reviews?


You asked, why do so many people complain? That is human nature. Why would someone

otaku posted "Granted, I've only had to contact them a few times. I signed up by calling Vonage," on 07/24/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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