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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Vonage Got my first email response. I asked I would like you to clarify whether this



Got my first email response. I asked

I would like you to clarify whether this 'fair' usage amount is inclusive of calls to other Vonage customers ie will Vonage to Vonage calls from the UK to, for example, the USA continue to be free and unlimited or are
the included within this cap?

I got the following response

Thank you for choosing Vonage, the #1 rated digital phone service!

I understand you need clarification about the new Fair Usage Policy.

The fair usage policy has been introduced to UK customers to ensure that all customers are using our services for normal and reasonable purposes, and not anything contrary to the usage patterns they have subscribed to. The service is subject at all times to a limit of 2000 minutes in aggregate during each monthly billing cycle for outgoing inclusive calls to international countries specified in your call plan and for outgoing inclusive calls when calling UK landline numbers starting with 01, 02 and 03.

I am sorry to inform you that the new Fair Usage Policy applies to all our calling plans, including those pre-dating the current version of this Fair Usage Policy. Calls included in your call plan have a maximum call duration of 4 hours per call, after which time the call will be disconnected.

If you still do not agree with this Fair Usage policy, you can disconnect your service by calling our Account Management department.

For more information on our Terms of Service with regards to the Fair Usage policy, please visit sections 4.10 and 7.2 in the below link:

http://vonage.co.uk/features_terms_service.php?lid=footer_terms

If you have any questions, your Vonage team is available to assist you from 8a.m. to midnight, 7 days a week. Contact us whenever and however it suits you!

- On-Line Help Centre at http://www.vonage.co.uk/help.php
- Contact Us at http://www.vonage.co.uk/help_contactus.php
- Or call us free by dialling 150 from your Vonage line or FreePhone 0800 008 6000

If you call us for Technical Support, in order for our highly trained specialists to successfully assist you, it is highly recommended that you are
near the Vonage device you are calling about and in the location you intend to use your Vonage service.

Thanks again for choosing Vonage, a better phone service for less!

Sincerely,

Vonage Customer Care


ie no answer to my question. I presume the answer was either from a machine or a moron.

When I have gathered up the necessary mental fortitude I'll try CS again.



Read The Full Thread:

Vonage Fair Useage Policy?


WTF! Got this email in my system: Dear From today 25 April 2008 to
I just received this email and checked the TOS - 2000 mins basically equates to
I'm in the same situation as you with an american fiance who I call virtually every
Unfortunately I don't know; as with Vonage we both downloaded the Skype program,
Page 1 of the Vonage UK website today carries the banner "No limits on calls", you
I too got the email and straightaway emailed customer services, I too had done
If you want to cancel seems they slightly contradicting you? If you do not
It seems a bit of a contradiction offering an "unlimited calls" plan, but then
I'm in the same situation as Nutter and Richie (didn't realise there were so many
I emailed them earlier (see below) and like ifd001 got a standard form letter in

Cherimoya posted "Got my first email response. I asked I would like you to clarify whether this" on 04/26/2008

Vonage Service Plans


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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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