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Vonage Got my VPhone 1 week ago, and have been trying since then to get it to work. Vonage
Got my VPhone 1 week ago, and have been trying since then to get it to work. Vonage tech support has had many suggestions, none of which worked.
When placing or receiving a call, I can hear ringing, until the line is connected, at which point all I hear is silence. The other party also hears nothing but silence. I know it is not a volume or mic issue, as I have used the vphone to talk to people using the audo call feature on Google talk. No problem during Vphone config mic test either, and when I make a call, my voice registers on the sound meter. I have my windows firewall set to accept Vonage software, and have tried turning it off ompletely. I have no other firewalls running. My internet speed is fine, just got a new modem. here is my info:
Location: San Diego, CA
ISP: Cox, Cable
Download speed: 3768 kbps Upload speed: 1016 kbps
Modem: Motorola SB5100 (brand new)
Vonage adapter: Vphone
Network setup: modem->wireless router (excellent signal)->laptop
Issue: no audio for either party
Voip test results:
Speed test statistics
-
Download speed: 1239224 bps
Upload speed: 1056360 bps
Quality of service: 55 %
Download test type: socket
Upload test type: socket
Maximum download pause: 177 ms
Average download pause: 10 ms
Minimum round trip time to server: 98 ms
Average round trip time to server: 109 ms
Voip test statistics
-
Jitter: you -> server: 3.9 ms
Jitter: server -> you: 9.4 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.8 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 14
Estimated MOS score: 4.0
Read The Full Thread: VPhone- no audio either end
• Your QoS doesn't look very good, and I'm concerned about the packet discards on
• Thanks for the quick reply Steve! I tested @ testyourvoip.com and got a score of
• OK. I'd ask for the detailed results, but with a 4.4 they're bound to be excellent.
• Yeah, 4.4 both directions, 0% packet loss from me to boston, 3.2% from boston to
• Yes, those are excellent results. By the way, the packet loss from Boston to you
• Oh, :P thanks for explaining. I'll try it on a friend's computer ASAP on a different
• I certainly would. There's no indication of anything wrong with your internet
• Your options.ini file may be corrupted (as happened to me). The fix is to delete
• I have the exact same problem with Valentino using it on my laptop. I tested that
valentino posted "Got my VPhone 1 week ago, and have been trying since then to get it to work. Vonage" on 08/11/2006 |
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