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Vonage Going with your cable company is the worst mistake you can make. What will happen
Going with your cable company is the worst mistake you can make. What will happen to prices if Cable and Verizon rule the world. I'm not one to defend Vonage. But, I will tell you I have had enormous problems with cable companies and Verizon. At the end of the day, many people have the same problems at all of the companies.
The robots in the call centers of the Phillipines may not know how to think.(Which is why you were told they don't have a brick and mortar address) But they certainly have great attitudes. This is a far cry from the attitudes of many Verizon CSRs in the states. They are often brainwashed with the company line...We can do no wrong.
The problem with number porting is an FCC issue. The bureaucracy the FCC put in place to prevent slamming has created a monster when it comes to transferring numbers. There is no way for Vonage to release your number. Your new carrier must request the number. And this is where the games get played by all. They all finger point and play games. File a complaint with the FCC!!!!!!
The fact that your service works great on RR and was lousy on Vonage. It could be something as simple as>> RR came in to do the install and discovered a problem with the cable connection. They fixed it and didn't tell you. I'm not saying that's what happened, I'm saying if you are in a high bandwidth area, it's more likely a problem with the cable company than a problem with the Voip Service.
The Email issue....who knows...maybe rr read the address and rejected it. Just kidding. Problems like that occur everywhere. Comcast is notorious for sending an auto reply rejecting the message when it really went thru.
The bottom line....Vonage is listening. I would agree they are not acting fast enough but they sure are listening. Without companies like Vonage,RR, Cablevision and Verizon will keep raising the rates.
Read The Full Thread: I''m considering Vonage and....
• I have a few concerns and I hope you would be kind enough to share your Vonage experience
• I have been extremely happy with Vonage. The only contentious issue is their discontinuance
• I will try to answer your questions in the order you posed them.
1. CS - I haven't
• On the issue of customer service, you may never need it. If you do need it, it may
• Here are the results of my speed test. However, I ran the test several times and
• True, I may never need customer service. But when I DO need it and its BAD, I know
• Ok Buddy! :roll: Go throw your cack and beans around somewhere else!
• Sorry Mr. Moderator, but I was only trying to re-emphasize my point...
Maybe
• I switched to UniaTelecom 2 months ago due to a similar experience with Vonage
• A few points for you to consider.
1. Overall I think Vonage Customer Service
bigbyte777 posted "Going with your cable company is the worst mistake you can make. What will happen" on 01/26/2008 |
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